web

You’re offline. This is a read only version of the page.

Dynamics 365 CommunityForums Microsoft Dynamics 365 | Integration, Dataverse... Unable to merge duplic...

Microsoft Dynamics 365 | Integration, Dataverse...

Suggested answer

Unable to merge duplicate contacts that have closed cases in them using SSIS and Kingswaysoft

(0) Share

Report

Report

Posted on by Mishkah Singh

5

Hi, I am having trouble merging duplicate contacts that have closed cases in them using SSIS and Kingswaysoft.

I used the following resource to build the ETL that merges duplicate contacts: https://youtu.be/mOP8F8vKrf8

However, I am now getting an error that the ETL cannot merge contacts that have closed cases in them.

Any help/suggestions will be appreciated.

Thank you.

I have the same question (0)

All responses Img

All responses (1)

Answers Img

Answers (0)

Suggested answer

meelamri 13,216 User Group Leader on at

Like (0)

Report

RE: Unable to merge duplicate contacts that have closed cases in them using SSIS and Kingswaysoft

Hello,

Please replay the same scenario manually on the CRM by creating two new contacts with closed cases and try to merge them. If the problem persists, it means that it is a feature that is implemented on your CRM.

Was this reply helpful? Yes No

Join the conversation

Helpful resources

Quick Links

Leaderboard > Microsoft Dynamics 365 | Integration, Dataverse, and general topics

#1

André Arnaud de Cal... 78 Super User 2025 Season 2

#2

Martin Dráb 57 Most Valuable Professional

#3

Anthony Blake 43 Super User 2025 Season 2

Last 30 days Overall leaderboard

Featured topics

Identifying an Org as CDS or Dynamics

Get batch job history log from D365 FO to Power Automate

Gross and Net Weight of Shipments feeding back into Sales Order (from External Source)

Product updates

Dynamics 365 release plans