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Hi folks,
I am trying to do a return for a PO that has a line item committed to a SO.
All of the items on the PO were fully received and the SO is posted.
I can only input 2 items for return. GP does not allow me to return the item that has the SO commitment, it said "there is no available quantity for this item or vendor item. Please select a different item or vendor item". What should I do now?
Thank you for your help.
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NHI, you are tracking inventory. If you weren't, there would be no quantities in the Item Quantities Maintenance screen above. Further, it's a Sales Inventory type, which does track quantities.
You cannot Return an item that was part of a Receipt that has been completely consumed. GP tracks quantities remaining in Receipt layers. If the entire receipt layer is sold (or otherwise depleted), you will not be able to perform a Return against that original receipt.
That is why Soma suggested entering a Return against the Sales Invoice under which the items were sold. That would return part of the original receipt layer to inventory, allowing you to effect a return to the vendor.
If you don't want to do that, then post a decrease adjustment in Inventory Transaction Entry and a Payables Credit Memo to the vendor.
I mean we don't track any inventory. Once we receive a sale order, we order the items and sell them after receiving. Please find attached screenshots of my problem.
When I track the Quantity on hand for the received item that is sold, its quantity on hand is still positive for the site from the PO (see below). I don't know why I can't return when I still have the item in stock.
Please advise. Thank you.
When you do a return GP will look for a receipt upon which the goods were returned. In this case, since the goods have been sold the receipt would come from the sales order return so Soma is exactly correct.
NHI,
Return transaction entry from purchasing module is used to returns the received items from the PO to vendor. But, in your case, you have received the items and sold it to customer(you have posted sales orders). So, no quantity available for this item(It has been purchased and sold). Without quantity on hand for this purchase order, how can you create return transaction for the PO?.
I think you need create a return sales transaction entry for posted SO and then try to create a return transaction for PO.
Hope this helps!!!
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