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On Demand Services

Posted on by 5

Is it possible to get our agents to get notifications about the various open service orders requested by our customers within the city they are in (or agreed radius). Then for the available agents to then select a particular service order they want to fulfil by accepting the particular order? 

  • Suggested answer
    Thomas David Dayman Profile Picture
    Thomas David Dayman 11,323 on at
    RE: On Demand Services

    You can sepearate each of the resources and work orders in a particular territory?. You can show the open work orders on the mobile by service territory? Then when the work order is booked you can remove it from the view.

  • Usman1982 Profile Picture
    Usman1982 5 on at
    RE: On Demand Services

    Important to us is the real time matching of our customer orders to the agents. The agents see available work in their agreed area and are able to pick which job to take on.

  • protc Profile Picture
    protc on at
    RE: On Demand Services

    Hi Usman,

    Thank you for your query.

    Dynamics 365 Field Service should help you manage your agents on the field and provide them with all the info. they need on their mobile devices,

    docs.microsoft.com/.../overview

    docs.microsoft.com/.../field-service-mobile-overview

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