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Dynamics 365 Business Central - # of posted documents printed

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Posted on by MG-12051405-0

In 365 Dynamics Business Central = how do I change the number of posted sales invoices printed from 2 to 1.

It is not in the Sales and Receivable Set up as there is no option of Document Sending Profiles"

Thank you.

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Dynamics 365 Business Central

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Teagen Boll 3,214 Super User 2026 Season 1 on at

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The No. Printed field is just showing you how many times users' have selected Print/Send > Print....:

You can't reverse a print as someone has already printed it, in this case twice.

Is there a particular reason you want it to revert to show as only printed once? This field is typically just for information purposes. If you wanted to modify it a developer would have to change it but that's not recommended. Are documents showing as printed twice even when you print once?

Best,

Teagen Boll

Work: Catapult ERP

Social: LinkedIn

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MG-12051405-0 14 on at

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Hi Teagen,

BC is printing my posted invoices twice (2 copies) . I email the posted invoice to my customer but it sends 2 copies because for some reason posted invoices prints 2 copies. Our posted packing slip prints 2 copies but we want it to print 2 copies. I am not sure where or how to change the number of posted invoices printed from 2 to 1.

Thank you

Megan

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YUN ZHU 101,995 Super User 2026 Season 1 on at

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This is a bit strange; it looks like a customization issue.
Could you create a standard environment and see if the problem persists?

Thanks.

ZHU

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Nimsara Jayathilaka. 5,128 Super User 2026 Season 1 on at

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Hi

standard Business Central prevents manual editing because it strictly tracks how many times the document was physically printed;

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OussamaSabbouh 17,676 Super User 2026 Season 1 on at

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Hello,
this is usually controlled at print time, not in Sales & Receivables Setup: open the Posted Sales Invoice, choose Print/Send > Print, then on the report request page set No. of Copies to 0 or blank; in Business Central, “copies” means extra copies, so No. of Copies = 1 often prints the original + 1 copy = 2 total. If it still always prints two, check Report Selection - Sales for usage like Invoice / Posted Sales Invoice and make sure there is not a custom report/layout or duplicate report line causing two outputs; Microsoft documents that Report Selections define which reports are printed for sales documents and that more than one report can be assigned per document type.
Regards,
Oussama Sabbouh

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Daniel Carter 34 on at

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Hi,

The number of posted sales invoice copies in Dynamics 365 Business Central is usually controlled through the report request page, report selection setup, or report customization rather than the Sales & Receivables Setup page itself.

You can try the following:

• Open the Posted Sales Invoice and select Print/Preview.
• Check if the request page shows a “No. of Copies” field and change it from 2 to 1.
• Also review the “Report Selection - Sales” setup to verify which report/layout is assigned for Posted Sales Invoices.
• If the value always defaults back to 2, the behavior may be controlled by a custom report extension, printer setup, or partner customization in your environment.

Microsoft documentation that may help:

• Report Selection for Documents in Business Central
• Set the Layout Used by a Report in Business Central
• Report and Document Layouts Overview

Thanks & Regards

Daniel

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AndrewThomas81 2,228 on at

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I would check your report selection, it may be that the report has been duplicated there

Kind Regards

Andrew Thomas FCCA MCP
YouTube - Use Business Central
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