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210Hello. I am administering a CRM 365 server (on-premise) which recently got implemented. CRM 365 is running on two separate virtual machines: an application and database server. The hard disk drive of the host machine has been configured as RAID 10. I have noticed that some users can open a new case window with no problem, while when other users try to open a new case window, it takes several minutes to load before it opens up. The strange thing is that these end users are using the same type of computer with exact same specifications. I also monitored the CRM 365 servers using task manager during this time and the resource usage is not even at the maximum. What could be the cause? Is there a way to troubleshoot this? Below are the specifications for the CRM 365 application and database servers as well as the end user computers:
CRM application server:
- CPU: 2.2 GHz (2 cores)
- RAM: 8 GB
- Hard disk: 300 GB
CRM database server:
- CPU: 2.2 GHz (2 cores)
- RAM: 15 GB
- Hard disk: 300 GB
End-user computers:
- CPU: i3 3.40 GHz
- RAM: 4 GB
- Hard disk: 465 GB
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