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Customer experience | Sales, Customer Insights,...
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Create activity from social pane - accessing parent record in workflow fails

Posted on by 189

We created a workflow on entity 'task', which triggers on record creation.

In that workflow we access the regarding parent record.

That works fine, when we create a task from the parent record through a sub grid for example.

But it doesn't work, when we create a task through the social pane. It gives an error, that it cannot find the record.

Is there anything we can do about this?

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