News and Announcements icon

Dynamics 365 CommunityForums Service | Customer Service, Contact Center, Fie... Field Service Mobile n...

Service | Customer Service, Contact Center, Fie...

Unanswered

Field Service Mobile now says to contact your administrator for access

(2) Share

Report

Report

Posted on by crham

378

I AM the administrator and I didn't change anything.

We're a very small company so there's not much administration needed.

What could have changed that Mobile is now not working? Web is fine.

All responses Img

All responses (2)

Answers Img

Answers (0)

crham 378 on at

Like (0)

Report

Field Service Mobile now says to contact your administrator for access

Fixed it but now don't remember the specifics.

I went into power platform admin to look at environment settings and somewhere in there I saw a setting that was set to (I think) all or something like that.

I looked at the note and it said to set it to None if you want it to apply across the Tenant, so I set it to None and that worked.

If you know what setting I am talking about and you reply with it I'll make that the suggested answer.
Holly Huffman 3,737 on at

Like (0)

Report
Field Service Mobile now says to contact your administrator for access

That sounds frustrating!
Apologies if you've already troubleshot these things - just thinking through:

does your user have "Field Service - Resource" security role?

any networking interruptions or changes to ports / firewalls?

any changes to ADFS?

what versions are you running?

any logs you can attach for review?

Helpful resources

News and Announcements

🌸 Community Spring Festival 2025 Challenge 🌸

Quick Links

Subscribe to this forum!

Stay up to date on forum activity by subscribing.

Leaderboard

#1

André Arnaud de Cal... 293,304 Super User 2025 Season 1

#2

Martin Dráb 232,149 Most Valuable Professional

#3

nmaenpaa 101,156 Moderator

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans