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Customer experience | Sales, Customer Insights,...
Answered

CRM glitched text in the pup-up windows of the global search

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Hi

sometimes, when I write a text in the global search window, the text in the result's pup-up is horizontally truncated, see attached printscreens. And sometimes it's displayed perfectly.

The pop-up element is hold in the ms-Shimmer-container.

  1. Has anyone encountered the same issue ?
  2. Has anyone found a way to fix this issue or a workaround ?

Thank you in advance

Best regards

Gilles

dynamics 365 - search preview - Capture d'écran 2026-07-30 103311.png
global search Cap...

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  • Verified answer
    Assisted by AI
    Saif Ali Sabri Profile Picture
    2,820 Super User 2026 Season 2 on at

    Yes, this behavior has been observed by other users as well. The truncation happens because the ms‑Shimmer‑container sometimes applies restrictive CSS styles during rendering. A few workarounds you can try:

    • Clear your browser cache and reload CRM.
    • Test in another browser to confirm if it’s rendering‑specific.
    • If you have access to custom CSS, override the shimmer container with:

    css

    .ms-Shimmer-container {

       overflow: visible !important;

       white-space: normal !important;

    }

    • Make sure your Dynamics 365 environment is updated to the latest release.

    If the issue persists, I recommend raising a Microsoft support ticket with screenshots and repro steps, as they’ve patched similar UI glitches in past updates.

    Best regards,

  • Verified answer
    Daniyal Khaleel Profile Picture
    819 Most Valuable Professional on at

    Yes, this is a known UI issue that can occur in Dynamics 365 Customer Engagement (CRM) with the Modern Global Search (Dataverse Search/Relevance Search). The issue is typically related to the rendering of the Fluent UI (ms-Shimmer-container) component rather than your CRM configuration

    If the issue is intermittent:
    Refresh the page (Ctrl + F5).
    Clear the browser cache.
    Use the latest version of Microsoft Edge or Chrome.
    Verify that the issue occurs without browser extensions.
    Test in another environment (Sandbox vs. Production) to determine whether it is environment-specific.
    If the issue persists consistently across browsers and environments, collect:
    Browser version
    Screen resolution and display scaling
    Zoom level
    Screenshot of the issue
    HAR/network trace (if possible)
    Then open a Microsoft Support ticket, as this is likely a platform rendering defect.

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