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Printing when required option in D365 Retail not working

Posted on by 190

Hi All,

 

Could anyone help me with this ?

We want to print the A4 sized receipt only when required. But in receipt profile there is no configuration which allows receipts to be printed when required. Its only available for Gift receipt by default. Our cashier sometimes prints receipts in PDF.

How do we get past this? 

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  • Rutvik M Profile Picture
    Rutvik M 190 on at
    RE: Printing when required option in D365 Retail not working

    Hi Todd,

    Done. experience.dynamics.com/.../ Please upvote if you think it would be useful

  • ToddB Profile Picture
    ToddB on at
    RE: Printing when required option in D365 Retail not working

    Hi Rutvik,

    Please create an entry on the Ideas Portal in regard to this; and post a link here so that others can vote for it:

    ideas.dynamics.com/.../

  • Rutvik M Profile Picture
    Rutvik M 190 on at
    RE: Printing when required option in D365 Retail not working

    I think As required option should be available by default. Anyways thanks for replying

  • Guanghui Profile Picture
    Guanghui on at
    RE: Printing when required option in D365 Retail not working

    Set up and design receipt formats - Commerce | Dynamics 365 | Microsoft Docs:

    On the General FastTab, select an option to define the print behavior:

    • Always print – The receipt is printed automatically, as appropriate.
    • Do not print – The receipt isn't printed.
    • Prompt user – The user is prompted to print the receipt.
    • As required – This option is used only for gift receipts. When this option is selected, the user can print a gift receipt from the Change page, if a gift receipt is required.

    So it looks you may need implement customization to make this happen.

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