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Dynamics 365 Community / Forums / Customer Insights - Journeys forum / Quick View on Marketin...
Customer Insights - Journeys forum

Quick View on Marketing Subscription List not working

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Posted on by backinstereo 120

I am trying to create a Customer Journey (something I have done dozens of times now) and when trying to select my Subscription Marketing List, it isn't showing any of my existing lists. I usually had to click "Change View" to view them, and that isn't working. It's grayed out. This has never been an issue before.

Why is it suddenly not working?

Categories:
Customer Journey Design
Segmentation
I have the same question (0)
  • megcda Profile Picture
    megcda 2,192 on at
    RE: Quick View on Marketing Subscription List not working

    Hi,

    Can you please provide some further information about how you are setting up the journey?  A screenshot would be very helpful as well.

    Thanks,

    Megan

  • Suggested answer
    megcda Profile Picture
    megcda 2,192 on at
    RE: Quick View on Marketing Subscription List not working

    Hi Backinstereo,

    I am unable to replicate your issue regardless of trying to do so in several different ways.  If you are not on the latest version of the product (December 2018 Update) and are still having this issue, please open a customer support ticket to have it investigated.

    Thanks,

    Megan

    Please mark as Verified if this answers your question!

  • backinstereo Profile Picture
    backinstereo 120 on at
    RE: Quick View on Marketing Subscription List not working

    We are on the latest version. I cannot search for my existing Subscription Marketing Lists. See screen below, highlighted area is usually not grayed out and I can click it to "View Active Lists" or something along those lines. Change View is not an option for me anymore.

    screen.JPG

  • backinstereo Profile Picture
    backinstereo 120 on at
    RE: Quick View on Marketing Subscription List not working

    Any update on this? I still can't change my view and view lists that I created recently. I can view old lists, though. I am not doing anything differently. All lists are Static.

  • Mauro Marinilli Profile Picture
    Mauro Marinilli 355 on at
    RE: Quick View on Marketing Subscription List not working

    Hi,

    Can you please open a Service Request so we can look at what is going on?

    It is working fine on my instances.

    Thanks
    M

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