Electronic document submission error for on-cloud environment

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Posted on by CU19031204-0

Hi experts,

I am getting this error while submitting the electronic document to Fatoora Portal. Kindly help me with this, what process I need to correct.

The detailed error message is as follows:

The menu item with name businessdocumentsubmission could not be opened.
Operation canceled: Submit electronic documents
Operation canceled.
Context: [CountryISOCode: SA, DocumentType: Customer invoice, LegalEntityID: api, SubmissionType: blank]
[Error] Applicability rules configurations matched with provided context multiple times. Affected setups: Saudi Arabian Zatca compliance check (SA)-Tax invoice compliance check, Saudi Arabian Zatca submission (SA)-Sales invoice, Invoice (SA) -V-01-Sales invoice derived
Web service communication error, Correlation Id: ec2a8107-4c4b-4b44-aa71-67de9e3435ad

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Dynamics 365 Finance

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Abhilash Warrier 8,659 Super User 2026 Season 1 on at

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Hi,

Are you attempting to submit electronic documents for the first time, or has this process worked for you previously? If it was working earlier, were there any recent changes made in the application that might be affecting it?

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Shaluma 369 on at

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Hi,
The system found duplicate or overlapping applicability, Multiple ER feature versions are simultaneously active, derived or customized feature overlaps with the standard Saudi feature, After an update or import, old and new configurations exist, SubmissionType is blank in the context.

The derived configuration Invoice (SA)-V-01-Sales invoice derived was imported or created and has the same applicability rules as the standard Saudi Arabian Zatca submission (SA). Either delete the derived setup or add a distinguishing condition to its applicability rules to resolve the conflict

Thanks,
If you found it helpful, please consider marking it as verified — it may be useful for others in the future!

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CU19031204-0 12 on at

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Hi @abhilash,

Yes, I am submitting this electronic document for the first time.

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CU19031204-0 12 on at

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Hi Shaluma,

Thank you for your answer. Document has been successfully submitted. However, after submission submission status is showing as Failed.

Error message: RRT export failed.@ElectronicReportingDatasourcesLookups:EnvironmentAppSpecificParametersValidationFail

I have already specified application specific parameter for the sales invoice in the reporting configuration. Can you please help me with this.

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Shaluma 369 on at

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Hi,

Please mention here how the Document has been successfully submitted? How the issue resolved?
Root Cause

This error occurs when the specific parameters of an ER format version are in "In Progress" state, while they should be in "Completed" state. https://d365ffo.com/2022/01/16/ax-d365fo-how-to-solve-application-specific-parameters-are-not-set-correctly-for-the-configuration-in-electronic-reporting/

Open Electronic Reporting Workspace

Workspaces → Electronic reporting → Reporting configurations

Find your ER Format

Locate the Your ER format configuration you configured the application-specific parameters for.

Open Application Specific Parameters Setup

Configurations → Application specific parameters → Setup

Check the State

Select your last active completed version and look at the State value. If it's "In Progress", change it to "Completed" state.
Click Save to apply the change.

Thanks

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Alireza Eshaghzadeh 15,225 Super User 2026 Season 1 on at

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Hi @CU19031204-0,

For the first error, the root cause was duplicate applicability rules. D365 found more than one Electronic invoicing setup matching the same context, so only one feature/application setup should match the combination of CountryISOCode, DocumentType, LegalEntityID and SubmissionType.

For the new error:

RRT export failed. ElectronicReportingDatasourcesLookups:EnvironmentAppSpecificParametersValidationFail, this is related to ER application-specific parameters. Please check if the State is set to Completed and save.

Application-specific parameters are legal entity and ER-version dependent. So if they were configured in another company, another version, or only on the base configuration, the runtime process can still fail.

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CU19031204-0 12 on at

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Hi @Alireza Eshaghzadeh,

Thank you for your solution regarding the first error, it has now been resolved.

With regard to the second error, as you suggested setting up the Application Specific Parameters (ASP), I have already completed this step. I have attached screenshots of the imported Electronic Reporting configuration, as well as the ASP settings for the selected configuration Sales e-Invoice Derived (SA) for your reference.

Could you please confirm whether the imported configuration tree is correct?

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Shaluma 369 on at

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Hi,
As per my understanding the configuration tree look like ref the below SS, the configuration should be created in the same way as shown in the first screenshot. Create the model, Create the mapping, Create the format.
please check the below screenshot,

he screenshot you shared, only the Self Invoice model mapping appears alone and let me know what issue currently you are facing?

Thanks,
Shaluma

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