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Customer Service forum

Dynamics Portal - Change the search bars attributes

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Posted on by 10

Hello everyone,

I've been looking everywhere for this and I can't find it (also : I'm not a coder)

Here is my problem : 

I'm trying to change the attributes on the search bar next to the button that gives you the ability to create an incident from the portal. 

The searchbar is pre filled with the word "search" and when you place the mouse over it, there is an explanation text. 

I would like to change both. (see screen shot enclosed)

pastedimage1565211667642v2.png

I understood that this is supposed to be changed using the snippets. I also understood that not all the snippets created by ADX are in fact in the CRM so sometimes you need to add them yourself using this link https://community.adxstudio.com/products/adxstudio-portals/documentation/end-users-guide/content-management/content-snippets/content-snippets/

But I cannot find the good snippet for this. 

I founded whith no difficulties the one that controles the knowledge base search bar wich is "CustomerService/Support/FailedLogin". So I thought I was getting close. But this snipped is not even visible in the snippet list in the link above. 

So I don't understand.

Does anyone has ever wanted to change those things ?

Thanks in advance for your help, any help would be appreciated 

Jeremi

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  • Verified answer
    Jeremi Chasseguet Profile Picture
    10 on at

    Gonna reply to my self here. This is way simplier that I thought. If changing the text for the knowledge base search bar follows the procedure I gave earlier, to change the one fron a list view is easy.

    You have to go on the list view parameters and go to the Search tab. Here you can change both texts.

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