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After Customer undo settlement, customer balance is not tally

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Hi,

Good afternoon!

what could be the reason why the balances are not tally with amount in transaction currency.

How to fix the issue.

pastedimage1674194848037v1.png

Thank you.

  • Suggested answer
    Ramit Paul Profile Picture
    Ramit Paul 22,297 Most Valuable Professional on at
    RE: After Customer undo settlement, customer balance is not tally

    Hi,

    Check from the below marked in red

    pastedimage1674213226076v1.png

  • Suggested answer
    Alireza Eshaghzadeh Profile Picture
    Alireza Eshaghzadeh 13,555 Super User 2025 Season 1 on at
    RE: After Customer undo settlement, customer balance is not tally

    Hi Sharlene,

    Can you elaborate on transaction type for voucher *5347 and settlement history. I guess the first and second one have "Settlement"?

    Have you tried to settle the voucher *4359 against voucher *5347?

  • Sharlene Profile Picture
    Sharlene on at
    RE: After Customer undo settlement, customer balance is not tally

    Hi Ramit Paul 

    where can I check the details of this amount settled?

    pastedimage1674206518510v1.png

    Can I unsettle it as well?

  • Suggested answer
    Ramit Paul Profile Picture
    Ramit Paul 22,297 Most Valuable Professional on at
    RE: After Customer undo settlement, customer balance is not tally

    It could be the reason there might be a partial settlemen, to check this select the transaction and view settlement from action pane.

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