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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / After Customer undo se...
Finance | Project Operations, Human Resources, ...
Suggested Answer

After Customer undo settlement, customer balance is not tally

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Posted on by Sharlene

Hi,

Good afternoon!

what could be the reason why the balances are not tally with amount in transaction currency.

How to fix the issue.

pastedimage1674194848037v1.png

Thank you.

I have the same question (0)
  • Suggested answer
    Ramit Paul Profile Picture
    Ramit Paul 22,797 Most Valuable Professional on at
    RE: After Customer undo settlement, customer balance is not tally

    It could be the reason there might be a partial settlemen, to check this select the transaction and view settlement from action pane.

  • Sharlene Profile Picture
    Sharlene on at
    RE: After Customer undo settlement, customer balance is not tally

    Hi Ramit Paul 

    where can I check the details of this amount settled?

    pastedimage1674206518510v1.png

    Can I unsettle it as well?

  • Suggested answer
    Alireza Eshaghzadeh Profile Picture
    Alireza Eshaghzadeh 14,672 Super User 2025 Season 2 on at
    RE: After Customer undo settlement, customer balance is not tally

    Hi Sharlene,

    Can you elaborate on transaction type for voucher *5347 and settlement history. I guess the first and second one have "Settlement"?

    Have you tried to settle the voucher *4359 against voucher *5347?

  • Suggested answer
    Ramit Paul Profile Picture
    Ramit Paul 22,797 Most Valuable Professional on at
    RE: After Customer undo settlement, customer balance is not tally

    Hi,

    Check from the below marked in red

    pastedimage1674213226076v1.png

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