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Customer experience | Sales, Customer Insights,...
Suggested Answer

Enabling SMS "Quiet Hours"

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Posted on by 12

Hi, 

In previous marketing applications we have used we have been able to enable quiet hours functionality where it will not send a SMS between certain hours. We are currently building journeys based on transactional triggers and want to be able to send a SMS message X hours after, but we also want to ensure we not sending these messages at inappropriate times. Is this functionality available in Dynamics Marketing or is anyone aware of a workaround?

  • Suggested answer
    Georgios Balafoutis Profile Picture
    Microsoft Employee on at

    Hi Sarah,

    Unfortunately, there is no clear workaround at this point for specifying quiet hours for SMS. It's definitely on our radar to tackle, however.

    Georgios Alexandros Balafoutis

    Senior Product Manager, Microsoft

  • AH-27040856-1 Profile Picture
    7 on at
    Hi, 
     I know this is an old post, but we are having trouble with this as well. We have set a quiet time for our Journey but SMS still goes out in UAT env. Is this function still not working?
     
    BR
    Anna

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