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Customer experience | Sales, Customer Insights,...
Suggested Answer

Where can I locate survey responses?

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Posted on by 30

Hi.

Is there any other way to access my survey responses than via customervoice.microsoft.com interface or export the answers to Excel?

  • Suggested answer
    Megan V. Walker Profile Picture
    1,856 Most Valuable Professional on at

    If you have a license for Power Apps, or have access to D365 Customer Engagement (CRM) you can access the survey responses that way by adding the entity to the site map. Although this was written about Forms Pro, it should still help: meganvwalker.com/.../

  • Andreas H Profile Picture
    30 on at

    Thank you Megan!

    I can't find any information about Customer Engagement either when I google it or via office.com, how do I access it?

    My main purpose is to make sure my colleges have access to all the reports coming from a specific survey without having to export to Excel and also får my colleges to have access to the survey it self in case of the need of editing the survey. I'm pretty pleased with how MS Forms works regarding just this matter. In MS Forms it is a lot more simple thanks to Group Forms.

  • Suggested answer
    Welly Lee Profile Picture
    Microsoft Employee on at

    Andreas H when you share customer voice, we created a group and change the ownership of the survey to the group (like that of group form). At the moment, you can't pick your own group and we are working on enabling you to pick an existing group (vs creating new group)

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