Microsoft Dynamics NAV (Archived)

NAV support page Access (post issue)

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Posted on by Community Member Microsoft Employee

when i try to Access the Log a support Incident functionality on the

https://mbs.microsoft.com/customersource/northamerica/nav/support

page, i get the following error:

454b98b6-b9ec-4c98-9803-8e6b1c267ab3

Please give me the necessary hints to get past this error since the issue we need to get solution to our support problem to get on with our current project.

Thanks

Huba

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Community Member Microsoft Employee on at

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RE: NAV support page Access (post issue)

Got that solved.

tried everything other posters suggested, nothing worked. A while after i was informed that our support subscription has ended due to not meeting some sales targets.

The problem is that the error message didn't give me any understandable information od the cause of the problem. A simple "You cannot access the page since you have no valid support subscription" would have done it.

Thank you for all who spared the time to answer. Cheers!
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keoma 32,675 on at

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RE: NAV support page Access (post issue)

the "log a support" link should be redirected to mbs2.microsoft.com/.../newstart.aspx

please try that link directly.

do you have a live account with access to partnersource or customersource ?

try also with a different browser, clean the browser cache, try again.
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Saurav.Dhyani 17,965 Super User 2024 Season 2 on at

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RE: NAV support page Access (post issue)

HI,

Try using same link in Internet Explorer.

I just tried and its working fine.
mmv 11,465 on at

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RE: NAV support page Access (post issue)

Hi,

Could you paste the screenprint of the error?