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User is unable to open attachment in AX 2012 Rich Client

Posted on by 196

I have a user who is unable to open any attachments within AX when the click on the Attachment button. There are attachments ti be open but nothing happens when they click on the button. Any advise appreciated.

Thanks

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 287,995 Super User on at
    RE: User is unable to open attachment in AX 2012 Rich Client

    Thanks for sharing your solution with the community. I have marked your reply as verified answer.

  • Verified answer
    Isaac1400 Profile Picture
    Isaac1400 196 on at
    RE: User is unable to open attachment in AX 2012 Rich Client

    Hi,

    Thank you for the reply. Just to let you now I managed to sort it. Either it was done by clearing User Data or un-checking and then re-checking 'Show document attachment button' which is found in File > Options > Status bar.

    Thanks

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 287,995 Super User on at
    RE: User is unable to open attachment in AX 2012 Rich Client

    Hi Isaac,

    You can check the document types which location is used for storing the files.

  • Isaac1400 Profile Picture
    Isaac1400 196 on at
    RE: User is unable to open attachment in AX 2012 Rich Client

    Hi,

    Thank you. New user so first time trying. No other user reported the issue. Permissions are fine. Need to check if she can access the file location but Im not sure where they are stored - how do I find out? Thanks again.

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 287,995 Super User on at
    RE: User is unable to open attachment in AX 2012 Rich Client

    Hi Isaac,

    Can you tell if the user was able to open these attachments before? Are other users also having this issue or not? Where are the attachments stored? Is the user having access to the file location? Is the user having the correct security permissions in AX 2012?

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