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We experience a bug with the offline mode since the upgrade of our server (CRM 365 V8.2.2). All our client can't access the offline mode with "Generic sql error"
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We installed the update KB4230010 (Version 8.2.2.1862) on the server and the clients and the problem is fixed at our customer.
The clients are able to go offline again.
(KB4230010 / Version 8.2.2.1862 is a cumulative update which includes KB 4078187 / Version 8.2.2.1458)
Hi Katrin,
I would ask our support before updating to this KB.
we will may try next week if it's ok.
thank you
I found a Microsoft KB article/hotfix regarding this problem:
https://support.microsoft.com/en-us/help/4078187/service-update-8-for-microsoft-dynamics-365-8-2-2
Service Update 8 resolves the following issues:
[...]
A Generic SQL Error occurs while trying to perform an Offline Sync with the Dynamics 365 for Outlook
[...]
I hope this hotfix will fix our problem.
What a pity.
Thanks for your quick answer.
Do you now from which version you upgraded the server and clients?
Did you open a Microsoft support ticket?
Hi,
Unfonrtunately, there was no solution for us.
Hi Sofragraf, we have a customer with the same problem.
What was the solution for this?
At this stage, I think it's best to reach out to Microsoft Support for a detailed troubleshooting / assistance
I did it but unfortunately this has not resolved our problem. Same issue on the computer "SQL Generic Error"
I found the processe, but we never touch it. may i should deactivate it to see ?
I don't know this process. I trie to find it
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