Deactivation actions

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Posted on by Community Member Microsoft Employee

I'm working with CRM v8.1, with a fair amount of customisations. When the deactivation icon on Contact is clicked, current date and future date fields are populated. We need to change how the future date fields is calculated. The dates aren't calculated with Javascript or a workflow. What else could be calucating the date value.

Any suggestions welcome.

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Applications and Add-ons

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Priyesh 7,392 User Group Leader on at

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RE: Deactivation actions

This could either be calculating by JavaScript code or Business Rules.

Also, if the fields appear to be locked, check if they are Calculated Date fields already.

Hope this helps.
Community Member Microsoft Employee on at

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RE: Deactivation actions

Hi T.I.A.

The fields are both simple date time fields, its worth mentioning that the Deactivation icon has been relabelled "Cease".
T.I.A 1,760 on at

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RE: Deactivation actions

if you go to the definition for the fields are they calculated?
Community Member Microsoft Employee on at

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RE: Deactivation actions

The JavaScript refered to is off the entity form.
Community Member Microsoft Employee on at

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RE: Deactivation actions

There doesn't appear to be any workflow / plugin effecting the Deactivation button. I have disabled all under the Processes tab and the Deactivation processes still works.
T.I.A 1,760 on at

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RE: Deactivation actions

When you say workflow do you mean out of the box workflow or custom workflow activities/plugins?