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Error while accessing account entity in MS CRM for one user

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Posted on by Mahesh1431 85

Dear Team,

We are facing the below error while trying to access the account entity for one user

pastedimage1586861708055v1.png

we have checked in the event logs below is the error we are facing

Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 4/14/2020 2:30:24 PM
Event time (UTC): 4/14/2020 10:30:24 AM
Event ID: 031aa38c8fbf433f8a320f11cf414a4a
Event sequence: 516315
Event occurrence: 79
Event detail code: 0

Application information:
Application domain: /LM/W3SVC/1/ROOT-1-132312852005350326
Trust level: Full
Application Virtual Path: /
Application Path: C:\Program Files\Microsoft Dynamics CRM\CRMWeb\
Machine name: AMMDYNSRV02

Process information:
Process ID: 8260
Process name: w3wp.exe
Account name: crm\CRMSVCAC

Exception information:
Exception type: FormatException
Exception message: Guid should contain 32 digits with 4 dashes (xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx).
at System.Guid.GuidResult.SetFailure(ParseFailureKind failure, String failureMessageID, Object failureMessageFormatArgument, String failureArgumentName, Exception innerException)
at System.Guid.TryParseGuidWithDashes(String guidString, GuidResult& result)
at System.Guid.TryParseGuid(String g, GuidStyles flags, GuidResult& result)
at System.Guid..ctor(String g)
at Microsoft.Crm.Platform.Server.SelectionAlgorithmService.<>c__DisplayClass1.<RetrieveProcessInstanceFromRecentlyViewed>b__0(IRecentlyViewedRecord record)
at System.Linq.Enumerable.FirstOrDefault[TSource](IEnumerable`1 source, Func`2 predicate)
at Microsoft.Crm.Platform.Server.SelectionAlgorithmService.RetrieveProcessInstanceFromRecentlyViewed(Guid targetEntityId, Int32 targetEntityTypeCode, Boolean moreProcessData, IBusinessProcessFlowInstanceService businessProcessFlowInstanceService, IExecutionContext executionContext)
at Microsoft.Crm.Platform.Server.SelectionAlgorithmService.RetrieveDefaultProcessInstance(Guid targetEntityId, Int32 targetEntityTypeCode, String targetEntityLogicalName, Boolean moreProcessData, IExecutionContext executionContext, Boolean allowPinProcess, Boolean mruFetchOnly)
at Microsoft.Crm.Application.Pages.Form.FormDataPage.RetrieveValidProcessInstanceInfo(Int32 entityTypeCode, Guid entityId)
at Microsoft.Crm.Application.Pages.Form.FormDataPage.Render(HtmlTextWriter writer)
at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter)
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)



Request information:
Request URL: crm.crm.com:443/.../Data.aspx
Request path: /form/Data.aspx
User host address: 195.168.1.16
User: crm\eman.s
Is authenticated: True
Authentication Type: Federation
Thread account name: crm\CRMSVCAC

Thread information:
Thread ID: 83
Thread account name: crm\CRMSVCAC
Is impersonating: False
Stack trace: at System.Guid.GuidResult.SetFailure(ParseFailureKind failure, String failureMessageID, Object failureMessageFormatArgument, String failureArgumentName, Exception innerException)
at System.Guid.TryParseGuidWithDashes(String guidString, GuidResult& result)
at System.Guid.TryParseGuid(String g, GuidStyles flags, GuidResult& result)
at System.Guid..ctor(String g)
at Microsoft.Crm.Platform.Server.SelectionAlgorithmService.<>c__DisplayClass1.<RetrieveProcessInstanceFromRecentlyViewed>b__0(IRecentlyViewedRecord record)
at System.Linq.Enumerable.FirstOrDefault[TSource](IEnumerable`1 source, Func`2 predicate)
at Microsoft.Crm.Platform.Server.SelectionAlgorithmService.RetrieveProcessInstanceFromRecentlyViewed(Guid targetEntityId, Int32 targetEntityTypeCode, Boolean moreProcessData, IBusinessProcessFlowInstanceService businessProcessFlowInstanceService, IExecutionContext executionContext)
at Microsoft.Crm.Platform.Server.SelectionAlgorithmService.RetrieveDefaultProcessInstance(Guid targetEntityId, Int32 targetEntityTypeCode, String targetEntityLogicalName, Boolean moreProcessData, IExecutionContext executionContext, Boolean allowPinProcess, Boolean mruFetchOnly)
at Microsoft.Crm.Application.Pages.Form.FormDataPage.RetrieveValidProcessInstanceInfo(Int32 entityTypeCode, Guid entityId)
at Microsoft.Crm.Application.Pages.Form.FormDataPage.Render(HtmlTextWriter writer)
at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter)
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)


Custom event details:

  • Suggested answer
    Hugo Serras Profile Picture
    Hugo Serras on at
    RE: Error while accessing account entity in MS CRM for one user

    Hello Mahesh,

    Probably what happened when you changed the user in AD, is that the GUID also changed. And since the GUID changed in AD, it's not the same that's in CRM DB.

    You can try and go to that user configuration and check if the domain/user is correct and force it again.

    Besides that, you may need something like what in the link below:

    www.magnetismsolutions.com/.../dynamics-crm---workaround-for-access-issues-with-deleted-ad-user

    Keep in mind that whatever changes you make you always should have a proper backup.

    In case everything fails, probably the best approach is to open a support case with Microsoft.

    Best regards

  • Mahesh1431 Profile Picture
    Mahesh1431 85 on at
    RE: Error while accessing account entity in MS CRM for one user

    Hi Hugo,

    It is happening for only one user. Not for all the users and our it admin recently changed the username for that particular user. Could you please let us know the further steps to be followed in the CRM after updating the user name.

  • Hugo Serras Profile Picture
    Hugo Serras on at
    RE: Error while accessing account entity in MS CRM for one user

    Hello Mahesh,

    Well, this message "Exception message: Guid should contain 32 digits with 4 dashes (xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx)." is quite weird.

    Did you made any changes on your environment, and more precisely, on that user, so it could lead to this? on CRM or AD?

    Do that happens only with a precise account or with all accounts?

    Best regards

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