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Test & Enable Mailbox - CRM Online with Outlook Exchange Server (Not Outlook Online)

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Posted on by Community Member Microsoft Employee

Hello, I have been trying different options to set up my CRM Online with my company's email exchange server (its not Outlook Online), but did not get any success yet. I followed couple of posts on this forum but that did not help too

Below are some details

1. I have created a new Email server profile (Settings -> Email Configuration -> Email Server Profiles. Here i am providing my username, pwd to connect to the exchange server

2. I have created a mail box with its primary email address same as my company's outlook email address.

3. I approved the email successfully. But when i do Test & Enable, i get errors. These are the same standard error that people have been getting in this forum

4. I also read about both outlook and crm should be under the same tenant. But i am unable to find that setting

Please help how do i fix this issue

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Anupam.khasia on at

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RE: Test & Enable Mailbox - CRM Online with Outlook Exchange Server (Not Outlook Online)

Can you try by configuring server type=Exchange online ?
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Community Member Microsoft Employee on at

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RE: Test & Enable Mailbox - CRM Online with Outlook Exchange Server (Not Outlook Online)

Hi,

maybe this can help you troubleshoot your problem:

technet.microsoft.com/.../dn531109.aspx

technet.microsoft.com/.../dn832121.aspx
Community Member Microsoft Employee on at

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RE: Test & Enable Mailbox - CRM Online with Outlook Exchange Server (Not Outlook Online)

I wanted to add that i am using Outlook 2013 with CRM Online. Are they both compatible? I am not sure if that is causing the issue or i should be able to still synchronize them