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Application tabs update on opening a child record

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Posted on by una

259

With turning on wave 1 2023 we have an issue with overwrite of application tabs been loaded in customer service app. this issue happens if new enhanced UI is on or off.

we open a contact record - open an existing case it opens in new tab but also opens in the client tab so now we have 2 case tabs.

I can confirm this does not happen in env where wave 1 is not enabled.

this issue does not happen if we open related activity to client or case it pops it own tab

I also note it doesn't open a session in the sitemap whereas it used to pre wave 1.

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Leco Lv on at

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RE: Application tabs update on opening a child record

Hi partner,

"we open a contact record - open an existing case it opens in new tab but also opens in the client tab so now we have 2 case tabs."

Could you provide screenshots? Not sure if this is what you are referring to?
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una 259 on at

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RE: Application tabs update on opening a child record

This issue is caused by opting into the new look and feel which uses fluent design system once turned off workspace works as expected experience.dynamics.com/.../

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