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Microsoft Dynamics GP (Archived)

Microsoft Dynamics GP 10 Client Installation

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Posted on by Community Member Microsoft Employee

After installing a Microsoft Dynamics GP Client on a new Terminal Server, I ran GP Utilities to complete the installation. I received an error message that there was a problem ascertaining Version information, and directing me to check the duinstall.log file for more information.

The duinstall.log file contained about 50 lines with an error message similar to:

Failure encountered ON 3/22/2017 at 2:32:49 PM.  Error:  Product 2992 does not support upgrading from version 10.0.1360.

Has anyone encountered this situation? Were you able to determine a cause and a cure?

Thank you,

Mike

*This post is locked for comments

  • L Vail Profile Picture
    L Vail 65,271 on at
    RE: Microsoft Dynamics GP 10 Client Installation

    Hi,

    Product 2992 is the CopierSeries. That's been around a long time. This error is related to the entries in the DB_UPGRADE table in the DYNAMICS database. Look in that table and identify the entity with the offending version. I can't tell you the fix, it depends on whether the entity in the table is a valid company. You might also want to check the DU000020 table for products and versions. I'm pretty sure the error you have comes out of the DB_UPGRADE table.

    Kind regards,

    Leslie

  • Suggested answer
    KirkLivermont Profile Picture
    KirkLivermont 5,985 on at
    RE: Microsoft Dynamics GP 10 Client Installation

    Mike,

    It sounds like you probably need to install some service packs before launching utilities.

    If you have a working client you can "cheat" by copying the GP folder from Program Files (x86) and replacing this folder on the new TS.

    Regards,

    Kirk

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