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Check Alignment on Windows 10 with HP printer

Posted on by Microsoft Employee

I recently upgraded a client from SL2015 CU1 to SL2018 CU2. This move included changing them from a single-user environment to a client-server setup (albeit with SL remaining licensed single-user. It also entailed replacing the Windows 7 workstation to one running Windows 10.

Everything went smoothly (or as smoothly as it ever does) with the exception of printing checks.  Alignment on the check form (custom report) is WAY off. This form was originally created in SL 7. I took the report into Crystal, moved a field or two around, set it to “No Printer” and upgraded it when I saved it to the current version.

The printer in question is a HP LaserJetPro M404n. It worked fine with Windows 7 and SL2015. I’m thinking that the alignment issue is related to the printer driver and Crystal. Back in the old days, I’d have created a new instance of the printer using a HP Laserjet 4 driver (gotta love the old stuff) to resolve. Unfortunately, there doesn’t appear to be such a beast for Windows 10.

Has anyone else seen this and have suggestions? The alignment is an issue even with the standard crystal format.

Thanks!

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Check Alignment on Windows 10 with HP printer

    Thanks, Jana. A deeper online search suggests that this is a problem not solely related to SL. The recommendation that I've seen in multiple locations calls for using HP's Universal Printer Driver. I've alerted the client's IT provider who will, hopefully, be installing it today. Will update the results once I know them.

  • CFROTON Profile Picture
    CFROTON 4,710 on at
    RE: Check Alignment on Windows 10 with HP printer

    Hello,

    You may have seen this https://h30434.www3.hp.com/t5/Printer-Software-and-Drivers/HP-LaserJet-4-on-Windows-10/td-p/6601791

    You can probably still download the older drivers and see if the workaround in that forum resolves

    Best,

    Jana MacDonald

    Microsoft support

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