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35Hi All,
Currently our business is using Kayako Support Suite to manage our helpdesk processes. Kayako has been very good for us, however, we're growing as a business and as we want to increase the processes defined in our organization, it is becoming obvious that we're outgrowing Kayako's capabilities. From my evaluation of Dynamics, it seems to have everything we want, except for a good self-service customer portal. Does that exist or am I just missing it?
I'm wanting something that customers can log into and create/update/view support tickets and view/search the knowledgebase.
It appears that Dynamics does have a case management component but this appears to be only good for internal cases and not something that we can open up to customers. Also, it appears to be missing a lot of the common support management things such as predefined replies.
Where should I be looking for this capability?
Thanks!
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