web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Field Service forum / Overnight bookings in ...
Field Service forum

Overnight bookings in Schedule Board show "Duration" as "1min"?

(0) ShareShare
ReportReport
Posted on by

I'm experiencing something I cannot seem to figure out in regards to the duration showed in the Schedule Board, when there is a booking that has been in "In Progress" overnight. Say this booking is set to last 5 hours, but is not finished in time before the day is over. We have it set up so that the booking can simply stay in "In Progress", and you can continue the next day. It is set up so that overtime is set at 0%, making all the time "past work-time" being set to "not billable". Thereby we preserve the "Total billable duration" as the actual time spent working on this booking. In the example given, this booking - once set as "completed", will show in the Schedule Board as "Duration: 1min". I cannot for the life of me figure out where it's getting this value from. See images below.

4135.Schedule-Board-Bug-1.JPG

6470.Schedule-Board-Bug-2.JPG ("Fullført" = Completed)

4452.Schedule-Board-Bug-3.JPG

I can't see where on earth it is getting "1min" from. The actual duration is 1.03 days, or 8.57 hours. This only happens when the booking lasts overnight.

Any help on this issue is greatly appreciated!

Categories:
  • Community Member Profile Picture
    on at

    Still haven't found a solution to this issue. Hoping for a helpful answer!

  • Suggested answer
    Shayan Soheili Profile Picture
    940 on at

    Dear Ariel,

    The date and time difference between the Scheduled board and bookable resource booking could be happen if the time zone of schedule board is NOT same as CRM time zone. So, please check if the time zone of schedule board is same as crm time zone.

    To see the time zone of CRM go to the “Personal Option” > “General” > “Time zone”

    8204.sched-4.png

    3414.option-2.png

    In our case the Time zone has been set to “GMT +01:00”, so the time zone of schedule board should be same. So, please check the time zone of your schedule board in schedule board setting.

    7485.sched-3.png

    The time zone of schedule board has to be same to CRM time zone.

    8204.sched-4.png

     At the first please check these steps if could resolve the issue, otherwise maybe there is another way to resolve it.

    Regards,

    Shayan

  • Community Member Profile Picture
    on at

    Thank you very much for your detailed reply Shayan, but unfortunately this did not solve the issue for us. We have the same timezone in the Schedule Board as we do in the personal options.

    All values that display the time are correct, and this issue is not present as long as bookings are completed within the same day. The second you go past midnight, the "Duration"-value displayed on the Schedule Board seems to be confused. If you open the booking, the duration field is correct, so I don't understand where it's getting its "1min" from.

  • Community Member Profile Picture
    on at

    I have figured out what the problem is, but I do not know how to solve it, or if it is indeed intended to be this way by Microsoft.

    The bar displayed on the schedule board points to the duration field, and as such will change its value from minutes, to hours, to days - as duration fields do. The issue is, that the bar displayed in the schedule board does not seem to support values that surpass "hours", and turn into days. This will result in the bar displaying the "minutes value", but only the first two digits.

    Let me show you an example;

    A booking with 15 in the duration field hours in the schedule board is booked to a resource.

    Lets say for this example that this booking actually takes 5 days to complete, and the duration field - when the booking is completed has "5 days" as its value.

    5 days * 24 hours = 120

    120 hours * 60 minutes = 7200 minutes

    The bar in the schedule board does not support "days-values", and displayes the value in minutes, but only displaying the first digit, or the first two digits in the number is over 10. So in my example here the schedule board shows the duration as "7 minutes", from the "7200 minutes" it actually is.

    Does anyone have a solution for this?

    This cannot be the intended functionality by Microsoft?

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

November Spotlight Star - Khushbu Rajvi

Congratulations to a top community star!

Forum Structure Changes Coming on 11/8!

In our never-ending quest to help the Dynamics 365 Community members get answers faster …

Dynamics 365 Community Platform update – Oct 28

Welcome to the next edition of the Community Platform Update. This is a status …

Leaderboard > Field Service

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans