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Supply chain | Supply Chain Management, Commerce
Answered

Unable to open products or add products on sales

Posted on by 135

Hello Gents,

I am unable to add products on transaction and open product if I follow the following path on CPOS.

All Product > Categories > Products

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After loading for long time, system throughs error.

Can anyone please help?

  • Suhail Ismail Profile Picture
    Suhail Ismail 103 on at
    RE: Unable to open products or add products on sales

    inspect the network and compare the simple product json when you are entering from numpad vs adding from product details page

  • Verified answer
    Shafeeque P. Profile Picture
    Shafeeque P. 6,512 Super User 2024 Season 2 on at
    RE: Unable to open products or add products on sales

    The error message is referring to the price with some reference to UOM. If you are sure that you have entered the sales unit, check the price definition. If you are using sales trade agreement for price, make sure that either the price is defined for the sales unit or UOM conversion is available between the sales UOM and UOM used for price definition.

  • Riaz.Riaz Profile Picture
    Riaz.Riaz 135 on at
    RE: Unable to open products or add products on sales

    Yes, I am able to add the products from numpad search.

  • Suggested answer
    Shafeeque P. Profile Picture
    Shafeeque P. 6,512 Super User 2024 Season 2 on at
    RE: Unable to open products or add products on sales

    Are you able to add the products to the cart by directly keying in the product/item number or barcode in the Numpad? Please validate the product from the released products screen(HQ) to make sure that all required data is available for the product.

    Just saw the event viewer screenshot you shared. Looks like the Sales Unit is missing in the product master. Make sure that you fill in all required data and push 1040. 

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