Hi all!
I'm having a problem were the incident's statuscode is resetting back to default, loosing all customization on it.
I've been manually fixing it and also by re-importing a solution from a qa environment (thing is the qa environment doesn't have all custom options for the statuscode).
Today, I've lost all customization in all my environments and cant't recover them (I believe I have some backup solutions around, but I could loose some other changes when restoring it)
This is not the first time that this happened and it seems to happen due to some managed solution self updating overnight or during the weekend.
If anyone has any lead on this or could help me find the source of the problem (so it doesn't happen again) I would be very grateful.
Thanks in advance.