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Unable to view PO details when on vendor collaboration

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Posted on by 162
When PO is send for confirmation to vendor through vendor collaboration.
 
When vendor is opening the PO details are bit showing in the portal.
 
 
 
blank screen after opening PO.
 
assigned roles to vendor portal user.
 
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  • Verified answer
    User D365 Profile Picture
    User D365 162 on at
    Unable to view PO details when on vendor collaboration
    Dear All,
     
    We have fixed the issue.
    Thanks for your responses.
     
    This is a bug in the system.
     
    Below are the details of the solution:
    1. We initiated a support ticket with Microsoft to address the issue.
    2. A support engineer from Microsoft confirmed that there was a bug in the warehouse address form.
    3. To resolve the issue, follow these steps:
      1. Navigate to Warehouse and select the desired warehouse.
      2. Proceed to the address section and click on "Advance."
      3. Personalize the address by adding the private option.
    4. If the private option is set to "Yes," vendors will not have visibility into the purchase order details in vendor collaboration.
     
     
  • Suggested answer
    Hana Xue Profile Picture
    Hana Xue Microsoft Employee on at
    Unable to view PO details when on vendor collaboration
    Hi,
    You can view this document to manage vendor collaboration users. https://blog.pa.com.au/microsoft-dynamics-365/vendor-collaboration-in-dynamics-365/  And you can also check the following old thread and check if you missed any steps. the old thread mentions that setting up a vendor collaboration user has three stages.
    1.Setup vendor contact.
    2.Add vendor contact to azure active directory users.
    3.Provision vendor user and approve request
    Setup Vendor Collaboration User (dynamics.com)
    Best Regards,
    Hana
  • Andre Arnaud de Calavon Profile Picture
    Andre Arnaud de Cal... 283,166 Super User on at
    Unable to view PO details when on vendor collaboration
    Hi User D365,
     
    Is there a person linked to the user used for this vendor? The contact person of the vendor should be linked to the user to have records visible.
  • User D365 Profile Picture
    User D365 162 on at
    Unable to view PO details when on vendor collaboration
    yes it is active
  • Ramit Paul Profile Picture
    Ramit Paul 18,201 Super User on at
    Unable to view PO details when on vendor collaboration
    can u check vendor collaboration is active in general tab in vendor master?

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