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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Total Duration in Prog...
Service | Customer Service, Contact Center, Fie...
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Total Duration in Progress - Sum

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Posted on by fran2105 416

Hey there!

I have a chart with the legend entries (series) being Total duration in Progress - Sum. However, when adding up the duration (in minutes), the numbers are not the same. Does anyone know how the total duration in progress - sum is calculated or how it works, please? 

pastedimage1608108577082v1.png

Thank you.

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