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Do we configure Knowledge base on custom entity?
Hi Mehwish,
Yes, we can enable Knowledge Management on the custom entity, but it is only available when we are creating the entity. Once the entity is created, the Knowledge Management option is locked and we will not be able to change it.
More information: https://docs.microsoft.com/en-us/dynamics365/customer-service/add-knowledge-base-search-control-forms#web-client-experience
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