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Microsoft Dynamics 365 | Integration, Dataverse...
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Knowledge Base Article on Custom entity

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Do we configure Knowledge base on custom entity?

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    LuHao Profile Picture
    40,888 on at
    RE: Knowledge Base Article on Custom entity

    Hi Mehwish,

    Yes, we can enable Knowledge Management on the custom entity, but it is only available when we are creating the entity. Once the entity is created, the Knowledge Management option is locked and we will not be able to change it.

    pastedimage1616148000211v1.png

    More information: https://docs.microsoft.com/en-us/dynamics365/customer-service/add-knowledge-base-search-control-forms#web-client-experience

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