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Hi All,
I am trying to append the case records in our system to include the case resolution when someone resolves a case. I know the case resolution is a child entity but need a way to add this to the case. I have read that I need to use a plugin because it is not possible out of the box using workflow. Can anyone help me with this?
Jen
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Hi,
Refer the below thread which talks about the same implementation-
missdynamicscrm.blogspot.com/.../capturing-and-storing-case-resolution-case-entity-CRM.html
Hope this helps.
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