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Contact address fields is updated over and over again without user interaction

Posted on by 50

Hi, 

We have the following scenario. 

1. A contact in Dynamics has the following values 

address1_line2:  null

address1_line3:  ABC

 

2. I update the address to: 

address1_line2:  ABC

address1_line3:  null 

3. After a couple of hours the address changes back to: 

address1_line2:  null

address1_line3:  ABC

According to the audit-history the update in step 3 is done by a specific systemuser. The user has not done this update by himself in the gui, so the update must have been done somehow from backend. 

This 1,2,3 sceanrio has been repeated several times. 

There is no worklow that makes this update, my suspicion is that a sync from outlook makes this update. 

 

We are running (on premise) dynamics 9.1.6.3 and Dynamics app for outlook. 

Any ideas how to solve this or other reasons that could cause this? 

Thanks 

  • Filfr4644 Profile Picture
    Filfr4644 50 on at
    RE: Contact address fields is updated over and over again without user interaction

    Thanks.

    Modifying the sync settings under system settings seems to have solved the problem.

    pastedimage1651652454549v1.png

  • Suggested answer
    Amit Katariya007 Profile Picture
    Amit Katariya007 7,376 Super User 2024 Season 1 on at
    RE: Contact address fields is updated over and over again without user interaction

    Hello,

    Can you check the dependency of this field please?

    It is possible that some customization/code is triggering which are updating this fields.

    Thank you,

    Amit Katariya

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