Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Apply multiple documen...
Microsoft Dynamics GP (Archived)

Apply multiple document types

(0) ShareShare
ReportReport
Posted on by Tracy Brown 25

I have a customer with a small balance that I need to write off.  I have 4 transactions on their AR card. 

1)  Invoice (debit)

2)  RA (credit)

3) Payment (credit)

4) Payment reversal (debit)

I have tried applying all of these documents together through Apply Sales Docs, Cash App, and Routine-Write Off.  Because they are different doc types, I can only apply the Invoice to the RA or Payment.  I can not apply anything else.  I am banging my head against the wall here! 

Help!

Thanks, Tracy

*This post is locked for comments

  • Tracy Brown Profile Picture
    Tracy Brown 25 on at
    Re: Apply multiple document types

    Hi Brian.  We are using Dynamics GP.  We did manage to apply a couple of the documents, with the help of issuing credits and debits, but I still have 2 transactions left. The "payment reversal" was a refund to a credit card.  So in GP, it is showing as a Payment type, even though it is a debit.  

    At this point, we have concluded that we have to wait until the customer has another sales and try to reconcile it with another payment.  However, this is not the only account that we have this problem with.  

    Still banging my head, now against the desk.

    Tracy

  • Brian Marszalek Profile Picture
    Brian Marszalek on at
    Re: Apply multiple document types

    Hi Tracy,

    Are you using Dynamics GP?  If you are, you should be able to apply the credits using the Apply Sales Documents window.  I'm interested to hear more about your payment reserval...if you use Bank Reconcilation to reconcile, you usually need to do a void instead of a "payment reversal".

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Suggested Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,253 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,188 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans