Microsoft Dynamics GP (Archived)

Apply multiple document types

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Posted on by Tracy Brown

I have a customer with a small balance that I need to write off. I have 4 transactions on their AR card.

1) Invoice (debit)

2) RA (credit)

3) Payment (credit)

4) Payment reversal (debit)

I have tried applying all of these documents together through Apply Sales Docs, Cash App, and Routine-Write Off. Because they are different doc types, I can only apply the Invoice to the RA or Payment. I can not apply anything else. I am banging my head against the wall here!

Help!

Thanks, Tracy

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Tracy Brown 25 on at

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Re: Apply multiple document types

Hi Brian. We are using Dynamics GP. We did manage to apply a couple of the documents, with the help of issuing credits and debits, but I still have 2 transactions left. The "payment reversal" was a refund to a credit card. So in GP, it is showing as a Payment type, even though it is a debit.

At this point, we have concluded that we have to wait until the customer has another sales and try to reconcile it with another payment. However, this is not the only account that we have this problem with.

Still banging my head, now against the desk.

Tracy
Brian Marszalek on at

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Re: Apply multiple document types

Hi Tracy,

Are you using Dynamics GP? If you are, you should be able to apply the credits using the Apply Sales Documents window. I'm interested to hear more about your payment reserval...if you use Bank Reconcilation to reconcile, you usually need to do a void instead of a "payment reversal".