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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Unable to create a new...
Microsoft Dynamics CRM (Archived)

Unable to create a new Account in on-line Dynamics 365

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Posted on by Community Member Microsoft Employee

Trying to create a new account within the Dynamics 365 on-line application.  When I attempt to save the record I am getting the error output below.  Is this a possible configuration setting the could be causing the issue.
Any assistance would greatly appreciated.

spaceghost63

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: Process action associated with this process is not activated.Detail:
<OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance" xmlns="schemas.microsoft.com/.../Contracts">
<ActivityId>1d967a76-0016-462c-a6c0-5847a1a64b32</ActivityId>
<ErrorCode>-2147220891</ErrorCode>
<ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic">
<KeyValuePairOfstringanyType>
<d2p1:key>OperationStatus</d2p1:key>
<d2p1:value xmlns:d4p1="www.w3.org/.../XMLSchema" i:type="d4p1:string">0</d2p1:value>
</KeyValuePairOfstringanyType>
<KeyValuePairOfstringanyType>
<d2p1:key>SubErrorCode</d2p1:key>
<d2p1:value xmlns:d4p1="www.w3.org/.../XMLSchema" i:type="d4p1:string">-2146233088</d2p1:value>
</KeyValuePairOfstringanyType>
</ErrorDetails>
<Message>Process action associated with this process is not activated.</Message>
<Timestamp>2017-07-28T17:17:17.3016098Z</Timestamp>
<ExceptionRetriable>false</ExceptionRetriable>
<ExceptionSource i:nil="true" />
<InnerFault i:nil="true" />
<OriginalException i:nil="true" />
<TraceText>

[Microsoft.Dynamics.FieldService: Microsoft.Dynamics.FieldService.FieldServicePlugin]
[2b26f9fb-bb68-4b57-8228-2a687c2e0b70: Field Service: Create (pre-validate) for account]
FieldServicePlugin: PluginLocal.Create, Depth: 1
FieldServicePlugin: PluginContext Start
FieldServicePlugin: MessageName: Create
FieldServicePlugin: PrimaryEntityName: account
FieldServicePlugin: PrimaryEntityId: 9addb798-b873-e711-811a-1458d04d95c0
FieldServicePlugin: SecondaryEntityName: none
FieldServicePlugin: Stage: 10
FieldServicePlugin: PreEntityImages.Count: 0
FieldServicePlugin: PostEntityImages.Count: 0
FieldServicePlugin: InputParameters:
Target = Microsoft.Xrm.Sdk.Entity
SuppressDuplicateDetection = False
FieldServicePlugin: OutputParameters:
FieldServicePlugin: SharedVariables:
DefaultsAddedFlag = True
BpfInjectProcessAttributes = False
FieldServicePlugin: UserId: 9b01aa35-734f-e711-8118-1458d04d06c0
FieldServicePlugin: InitiatingUserID: 9b01aa35-734f-e711-8118-1458d04d06c0
FieldServicePlugin: IsolationMode: 1
FieldServicePlugin: Mode: 0
FieldServicePlugin: OrganizationName: xxxxxxxxxxxx
FieldServicePlugin: OrganizationId: 5afccffe-1574-4eb8-8152-4682b25c025e
FieldServicePlugin: BusinessUnitId: e5d870b2-7317-e711-810c-1458d054d020
FieldServicePlugin: CorrelationId: f33bdc68-91c9-4a24-80a7-623c0e73ddc4
FieldServicePlugin: RequestId: 70d9b603-63ff-4f11-a37a-3b98861ea7b4
FieldServicePlugin: OperationId: 70d9b603-63ff-4f11-a37a-3b98861ea7b4
FieldServicePlugin: IsInTransaction: False
FieldServicePlugin: Depth: 1
FieldServicePlugin: IsExecutingOffline: False
FieldServicePlugin: PluginContext End
FieldServicePlugin: PluginLocal.Create, Depth: 1
FieldServicePlugin: PluginLocal.Create, Depth: 1
FieldServicePlugin: InitializePlugin: local
FieldServicePlugin: Verifying database version in fs settings
FieldServicePlugin: InitializePlugin: soft
FieldServicePlugin: Settings: Retrieving local
FieldServicePlugin: Settings: Retrieving hard
FieldServicePlugin: InitializePlugin: hard
FieldServicePlugin: PluginLocal.Create, Depth: 2
FieldServicePlugin: PluginLocal.Dispose, Depth: 2
FieldServicePlugin: PluginLocal.Dispose, Depth: 1
FieldServicePlugin: PluginLocal.Dispose, Depth: 1
FieldServicePlugin:

Process action associated with this process is not activated.

System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]: Process action associated with this process is not activated. (Fault Detail is equal to Microsoft.Xrm.Sdk.OrganizationServiceFault).
FieldServicePlugin: PluginLocal.Dispose, Depth: 1

[Microsoft.Dynamics.FieldService: Microsoft.Dynamics.FieldService.FieldServicePlugin]
[418d1278-a2fe-4a6c-b419-a219dcbef3c8: Field Service: Create (pre-operation) for msdyn_fieldservicesystemjob]
FieldServicePlugin: PluginLocal.Create, Depth: 2
FieldServicePlugin: PluginContext Start
FieldServicePlugin: MessageName: Create
FieldServicePlugin: PrimaryEntityName: msdyn_fieldservicesystemjob
FieldServicePlugin: PrimaryEntityId: 9bddb798-b873-e711-811a-1458d04d95c0
FieldServicePlugin: SecondaryEntityName: none
FieldServicePlugin: Stage: 20
FieldServicePlugin: PreEntityImages.Count: 0
FieldServicePlugin: PostEntityImages.Count: 0
FieldServicePlugin: InputParameters:
Target = Microsoft.Xrm.Sdk.Entity
FieldServicePlugin: OutputParameters:
FieldServicePlugin: SharedVariables:
DefaultsAddedFlag = True
FieldServicePlugin: UserId: aac9f0a5-1235-4d84-afb6-f249149e7f07
FieldServicePlugin: InitiatingUserID: aac9f0a5-1235-4d84-afb6-f249149e7f07
FieldServicePlugin: IsolationMode: 1
FieldServicePlugin: Mode: 0
FieldServicePlugin: OrganizationName: xxxxxxxxxxxx
FieldServicePlugin: OrganizationId: 5afccffe-1574-4eb8-8152-4682b25c025e
FieldServicePlugin: BusinessUnitId: e5d870b2-7317-e711-810c-1458d054d020
FieldServicePlugin: CorrelationId: f33bdc68-91c9-4a24-80a7-623c0e73ddc4
FieldServicePlugin: RequestId: 70d9b603-63ff-4f11-a37a-3b98861ea7b4
FieldServicePlugin: OperationId: 70d9b603-63ff-4f11-a37a-3b98861ea7b4
FieldServicePlugin: IsInTransaction: True
FieldServicePlugin: Depth: 2
FieldServicePlugin: IsExecutingOffline: False
FieldServicePlugin: Parent PluginContext Start
FieldServicePlugin: PluginContext Start
FieldServicePlugin: MessageName: Create
FieldServicePlugin: PrimaryEntityName: msdyn_fieldservicesystemjob
FieldServicePlugin: PrimaryEntityId: 9bddb798-b873-e711-811a-1458d04d95c0
FieldServicePlugin: SecondaryEntityName: none
FieldServicePlugin: Stage: 30
FieldServicePlugin: PreEntityImages.Count: 0
FieldServicePlugin: PostEntityImages.Count: 0
FieldServicePlugin: InputParameters:

Target = Microsoft.Xrm.Sdk.Entity
FieldServicePlugin: OutputParameters:
FieldServicePlugin: SharedVariables:
DefaultsAddedFlag = True
FieldServicePlugin: UserId: aac9f0a5-1235-4d84-afb6-f249149e7f07
FieldServicePlugin: InitiatingUserID: aac9f0a5-1235-4d84-afb6-f249149e7f07
FieldServicePlugin: IsolationMode: 1
FieldServicePlugin: Mode: 0
FieldServicePlugin: OrganizationName: xxxxxxxxxxxx
FieldServicePlugin: OrganizationId: 5afccffe-1574-4eb8-8152-4682b25c025e
FieldServicePlugin: BusinessUnitId: e5d870b2-7317-e711-810c-1458d054d020
FieldServicePlugin: CorrelationId: f33bdc68-91c9-4a24-80a7-623c0e73ddc4
FieldServicePlugin: RequestId: 70d9b603-63ff-4f11-a37a-3b98861ea7b4
FieldServicePlugin: OperationId: 70d9b603-63ff-4f11-a37a-3b98861ea7b4
FieldServicePlugin: IsInTransaction: True
FieldServicePlugin: Depth: 2
FieldServicePlugin: IsExecutingOffline: False
FieldServicePlugin: Parent PluginContext Start
FieldServicePlugin: PluginContext Start
FieldServicePlugin: MessageName: Create
FieldServicePlugin: PrimaryEntityName: account
FieldServicePlugin: PrimaryEntityId: 9addb798-b873-e711-811a-1458d04d95c0
FieldServicePlugin: SecondaryEntityName: none
FieldServicePlugin: Stage: 10
FieldServicePlugin: PreEntityImages.Count: 0
FieldServicePlugin: PostEntityImages.Count: 0
FieldServicePlugin: InputParameters:
Target = Microsoft.Xrm.Sdk.Entity
SuppressDuplicateDetection = False
FieldServicePlugin: OutputParameters:
FieldServicePlugin: SharedVariables:
DefaultsAddedFlag = True
BpfInjectProcessAttributes = False
FieldServicePlugin: UserId: 9b01aa35-734f-e711-8118-1458d04d06c0
FieldServicePlugin: InitiatingUserID: aac9f0a5-1235-4d84-afb6-f249149e7f07
FieldServicePlugin: IsolationMode: 1
FieldServicePlugin: Mode: 0
FieldServicePlugin: OrganizationName: xxxxxxxxxxxx
FieldServicePlugin: OrganizationId: 5afccffe-1574-4eb8-8152-4682b25c025e
FieldServicePlugin: BusinessUnitId: e5d870b2-7317-e711-810c-1458d054d020
FieldServicePlugin: CorrelationId: f33bdc68-91c9-4a24-80a7-623c0e73ddc4
FieldServicePlugin: RequestId: 70d9b603-63ff-4f11-a37a-3b98861ea7b4
FieldServicePlugin: OperationId: 70d9b603-63ff-4f11-a37a-3b98861ea7b4
FieldServicePlugin: IsInTransaction: True
FieldServicePlugin: Depth: 2
FieldServicePlugin: IsExecutingOffline: False
FieldServicePlugin: PluginContext End
FieldServicePlugin: Parent PluginContext End
FieldServicePlugin: PluginContext End
FieldServicePlugin: Parent PluginContext End
FieldServicePlugin: PluginContext End
FieldServicePlugin: PluginLocal.Create, Depth: 2
FieldServicePlugin: PluginLocal.Create, Depth: 2
FieldServicePlugin: Skipping initialization, entity is msdyn_fieldservicesystemjob with job type 2
FieldServicePlugin: ConfigurePluginFlagsSupportInternal()
FieldServicePlugin: CreateEntityOperation(msdyn_fieldservicesystemjob)
FieldServicePlugin: Operation type: FieldServiceSystemJobOperation
FieldServicePlugin: operation.Initialize()
FieldServicePlugin: InputEntity:
modifiedby = aac9f0a5-1235-4d84-afb6-f249149e7f07_systemuser[]
statecode = 0
modifiedon = 7/28/2017 5:17:17 PM
organizationid = 5afccffe-1574-4eb8-8152-4682b25c025e_organization[]
createdby = aac9f0a5-1235-4d84-afb6-f249149e7f07_systemuser[]
modifiedonbehalfby = 9b01aa35-734f-e711-8118-1458d04d06c0_systemuser[]
msdyn_jobtype = 2
createdon = 7/28/2017 5:17:17 PM
statuscode = 1
msdyn_jobstatus = 690970000
createdonbehalfby = 9b01aa35-734f-e711-8118-1458d04d06c0_systemuser[]
msdyn_fieldservicesystemjobid = 9bddb798-b873-e711-811a-1458d04d95c0
FieldServicePlugin: operation.Execute()
FieldServicePlugin: PluginStage: 20 MessageName: Create
FieldServicePlugin: Before calling message handler
FieldServicePlugin: Before
FieldServicePlugin: BeforeCreate
FieldServicePlugin: PluginLocal.Dispose, Depth: 2
FieldServicePlugin: PluginLocal.Dispose, Depth: 2
FieldServicePlugin:

Process action associated with this process is not activated.
System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]: Process action associated with this process is not activated. (Fault Detail is equal to Microsoft.Xrm.Sdk.OrganizationServiceFault).

FieldServicePlugin: PluginLocal.Dispose, Depth: 2
</TraceText>
</OrganizationServiceFault>

*This post is locked for comments

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Unable to create a new Account in on-line Dynamics 365

    Thanks Andrew.  I believe that was the issue.

  • Verified answer
    a33ik Profile Picture
    a33ik 84,323 Most Valuable Professional on at
    RE: Unable to create a new Account in on-line Dynamics 365

    Hello,

    It looks like that you get an error from OOB Field Service Plugin. From description I can assume that you have some Action which is used with that plugin and looks like it's not active. I would suggest to open Processes and check for deactivated actions. If you will find one - try to activate it.

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