Skip to main content

Notifications

Customer experience | Sales, Customer Insights,...
Unanswered

Error when attempting to insert dynamic field in email template

Posted on by 4
When creating a new email template, the functionality of the template has recently changed.
 
Replicated error for both Safari and Chrome, latest versions as of yesterday.
 
Access to the Email Template edit was accessed from the Configuration icon>>Templates>>Email Templates>>New>>Start with a blank template. 
 
Issues
 
1) Behaviour of Subject input field now has a multi-line scroll box
2) Any attempt to insert dynamic text in the Body input field of the email results in an error at the top of the window:
 
Unable to insert dynamic text. Select where to insert or update your dynamic text in the template's subject or body.

Results
 
1) It seems that the system does not recognize that the cursor is active in the Body input field.
2) Rich text and carriage returns are accepted as input into the Subject field which won't be passed in emails.
 
Attempted Workaround: edit existing template
 
1) When editing an existing template, the Subject input field presents a rich text input field with formatting options similar to the Body input field.
2) Same error when inserting dynamic text is attempted.
 
Other attempts at fixes
 
1) Flushing caches
2) Private browser window
3) Checked for content blocking
4) Tested on Chrome and Safari, latest versions
 
No change in behaviours.
 
 
Screenshot 2024-1...
Screenshot 2024-1...
  • BY-02102024-0 Profile Picture
    BY-02102024-0 4 on at
    Error when attempting to insert dynamic field in email template
    I'm having the same issue. Any suggestions?
     
    Is it related to some setting in the Power Platform for editing of enhanced email templates?
     
     
    But I don't have Customer Service Enterprise
  • GR-29111541-0 Profile Picture
    GR-29111541-0 3 on at
    Error when attempting to insert dynamic field in email template
    Having the same issue

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Community AMA December 12th

Join us as we continue to demystify the Dynamics 365 Contact Center

New! Quick response templatesâš¡

Save time with the new custom templates!

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,151 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 229,993 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans