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Field Service forum

Updating Fieldservice 6.2.0.342 to 6.3.0.37

Posted on by Microsoft Employee

Today I tried to update the FieldService module on-premise.

I'm using Microsoft Dynamics 365 Version 1612 (8.2.3.8) and downloaded the FieldService-Installer from Microsoft.

Running the installer, it fails on: 

Error : Message: Entity: msdyn_workorderproduct is parented to Entity with id: 223bfb01-9140-451f-837d-94e5cef63c5c. Cannot create another parental relation with Entity: msdyn_workorder

ErrorCode: -2147192825
Trace:
Stack Trace : Server stack trace:
at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at Microsoft.Xrm.Sdk.IOrganizationService.Execute(OrganizationRequest request)
at Microsoft.Xrm.Sdk.Client.OrganizationServiceProxy.ExecuteCore(OrganizationRequest request)
at Microsoft.Xrm.Sdk.Client.OrganizationServiceProxy.Execute(OrganizationRequest request)
at Microsoft.Xrm.Tooling.Connector.CrmServiceClient.CrmCommand_Execute(OrganizationRequest req, String errorStringCheck)
======================================================================================================================
Inner Exception Level 1 :
==OrganizationServiceFault Info=======================================================================================
Error : Entity: msdyn_workorderproduct is parented to Entity with id: 223bfb01-9140-451f-837d-94e5cef63c5c. Cannot create another parental relation with Entity: msdyn_workorder
Time : 08.03.2019 06:20:02
ErrorCode : -2147192825
Date : 08.03.2019
Time : 07:20:02
Trace : Not Provided
======================================================================================================================

Anybody else with the same error?

Any hints how to fix this or do I have to open a ticket at MS?

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