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Can't create/edit a record in the Service entity in Dynamics CRM in O365

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Since the CRM Online upgrade to version 1612 (9.0.2.758) the Service entity stopped working!

When I go to to Settings > Business Management, click on Services and try to edit an existing service or create a new service (click new) I get the famous MS error in the attachment.

5277.bug.jpg

It's not a role issue or permission issue because I have the System Administrator, or System Customizer security role.

The error message is:

"Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=9.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: System.Web.HttpUnhandledException (0x80004005): Exception of type 'System.Web.HttpUnhandledException' was thrown. ---> System.InvalidOperationException: This operation is not supported for a relative URI."

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  • RaviKashyap Profile Picture
    RaviKashyap 55,410 on at
    RE: Can't create/edit a record in the Service entity in Dynamics CRM in O365

    No problem, atleast now they know its a problem with the product so they can directly reach out to Microsoft support.

  • Joao Pereira Profile Picture
    Joao Pereira on at
    RE: Can't create/edit a record in the Service entity in Dynamics CRM in O365

    Done.

    Unfortunately MS didn't send me the script.

  • RaviKashyap Profile Picture
    RaviKashyap 55,410 on at
    RE: Can't create/edit a record in the Service entity in Dynamics CRM in O365

    Glad it is resolve. Please mark the suggest as helpful and close the thread. If you have the script then would be helpful for other facing the same issue.

  • Drew Poggemann Profile Picture
    Drew Poggemann 9,079 on at
    RE: Can't create/edit a record in the Service entity in Dynamics CRM in O365

    Great to hear!

  • Joao Pereira Profile Picture
    Joao Pereira on at
    RE: Can't create/edit a record in the Service entity in Dynamics CRM in O365

    I've done exactly that and MS executed a script to solve the issue!

    Thanks

  • Verified answer
    RaviKashyap Profile Picture
    RaviKashyap 55,410 on at
    RE: Can't create/edit a record in the Service entity in Dynamics CRM in O365

    Hi Joao,

    I have tested this on the same online version and its working fine for me. It is more likely that you have some custom functionality running on service entity.

    As this s server side issue, it would be better if you contact Microsoft Support to assist on this. They can look into the traces and troubleshoot accordingly.

    You can use below url to open the support ticket-

    https://admin.dynamics.com/

    Hope this helps

  • Drew Poggemann Profile Picture
    Drew Poggemann 9,079 on at
    RE: Can't create/edit a record in the Service entity in Dynamics CRM in O365

    I think you should open a case with Microsoft is you have no other customizations in place.  Sorry this didn’t help.

  • Joao Pereira Profile Picture
    Joao Pereira on at
    RE: Can't create/edit a record in the Service entity in Dynamics CRM in O365

    No.

    I've tried IE, Chrome and Firefox all in safe mode and still gives me the same error message!

  • Drew Poggemann Profile Picture
    Drew Poggemann 9,079 on at
    RE: Can't create/edit a record in the Service entity in Dynamics CRM in O365

    Hi Joao,

    You might want to check a different browser or clear your cache / cookies.  I am running the exact same version in a test environment and I was able to create a new service.  I was also able to test editing the service as well.

    Screen-Shot-2018_2D00_07_2D00_24-at-6.22.10-AM.png

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