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Taxes from Shopify order lost when converting to Sales Order

Posted on by 6
A client of mine is having an issue with taxes within the Shopify <> BC integration. Here's what they say:
 
Order coming in from Shopify to D365BC though integration includes Tax charged and collected through the Shopify platform. But when order is converted from a Shopify Order to a Sales Order – no tax on the order at all. This currently being added manually. Need to make sure the tax charges coming from Shopify to BC is transferred in Sales order.
 
Has anyone run into this issue? I need to dig more into it, but I thought I would post here to see. Of note, they are using Avalara for taxes on Shopify. Tax Are Priority field in Shopify card is set to Ship-to -> Sell-to -> Bill-to.
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  • BS-21061738-0 Profile Picture
    BS-21061738-0 6 on at
    Taxes from Shopify order lost when converting to Sales Order
    Yep, been through the setup, but they don't move in BC when you convert the Shopify order to a sales order.
  • Suggested answer
    Valentin Castravet Profile Picture
    Valentin Castravet 6,854 Super User on at
    Taxes from Shopify order lost when converting to Sales Order

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