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Microsoft Dynamics CRM (Archived)

Live Assist by CafeX - Can I install 2 instances of Live Assist?

Posted on by 1,258

I have 3 environments in 1 account, (1) Prod, (2) Sandbox 1 and (3) Sandbox 2. 

I have installed Live Assist for both Sandbox 1 and Sandbox 2. 

Currently, when I try to access the Admin portal(link) from Sandbox 2, I am being redirected to the Admin Portal link of Sandbox 1?

Is there a limitation in installing Live Assist in Sandbox instances?

I also cannot find deployment documentations regrading this :(

*This post is locked for comments

  • Verified answer
    MRVIX Profile Picture
    MRVIX 1,258 on at
    RE: Live Assist by CafeX - Can I install 2 instances of Live Assist?

    Hi Thanks! We've found out that we're not given privileges on the other environment :D :P ty!

  • Suggested answer
    Gethin Liddell Profile Picture
    Gethin Liddell 35 on at
    RE: Live Assist by CafeX - Can I install 2 instances of Live Assist?

    Hi Marjorie,

    Live Assist for Dynamics 365 is a solution provided by CaféX Communications. For any support or assistance with this product, please view our Knowledge Base on www.liveassistfor365.com or contact our support team on support@liveassistfor365.com

    We will be able to support you directly.

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