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The tenant 'nav-systemapplication' is not mounted or does not exist.

Posted on by 391

We are seeing the following error in the event logs of a NAV2018 CU10 instance, with ExtensionsV2:

Message (NavTenantNotFoundException): Exception: NavTenantNotFoundException
The tenant 'nav-systemapplication' is not mounted or does not exist.

I've launched the following PowerShell command and correctly, the tenant does not exist (it's Id : default; State : Operational):

Get-NAVTenant - ServerInstance 'MyInstance'

I'm wondering if it's related to the following forum post with a similar error, but for Business Central.

Thanks, Ian

p.s. I'll paste below the entire Event Log error:

The description for Event ID 701 from source MicrosoftDynamicsNavServer$NAV-MYCLIENT cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event: 

Server instance: NAV-MYCLIENT
Category: Runtime
ClientSessionId: 00000000-0000-0000-0000-000000000000
ClientActivityId: 00000000-0000-0000-0000-000000000000
ServerSessionUniqueId: 00000000-0000-0000-0000-000000000000
ServerActivityId: 00000000-0000-0000-0000-000000000000
EventTime: 02/08/2019 10:40:37
Message (NavTenantNotFoundException): Exception: NavTenantNotFoundException
The tenant 'nav-systemapplication' is not mounted or does not exist.
CallerStackTrace:
   at Microsoft.Dynamics.Nav.Diagnostic.NavDiagnostics.ComposeAndSendExceptionTraceTag(String tag, Category category, Exception exception, DiagnosticParameter parameter, Verbosity verbosity, Guid clientSessionId, Guid clientActivityId, Boolean forceLog)
   at Microsoft.Dynamics.Nav.Diagnostic.NavDiagnostics.SendExceptionTag(String tag, Category category, Exception exception, Verbosity verbosity, DiagnosticParameter message, Boolean forceLog)
   at Microsoft.Dynamics.Nav.Runtime.NavTenantCollection.GetTenantById(String tenantId, Boolean includeFailed, Boolean enablePolling)
   at Microsoft.Dynamics.Nav.Runtime.NavTenantCollection.ResolveTenantByIdAndCheckClientHostName(String tenantId, String clientHostName, Boolean includeFailed, Boolean enablePolling)
   at Microsoft.Dynamics.Nav.Service.NSServiceBase.<>c__DisplayClass14_0.<ValidateAndCreateSession>b__0()
   at Microsoft.Dynamics.Nav.Service.NSServiceBase.ValidateAndCreateSession(ConnectionRequest connectionRequest, Boolean requireNavUser)
   at Microsoft.Dynamics.Nav.Service.ServiceOperationInvoker.CreateNewSessionCombinator(ServiceOperation innerOperation, NSServiceBase serviceInstance, Boolean requireNavUser, Object[] inputs, Object[]& outputs)
   at Microsoft.Dynamics.Nav.Service.ServiceOperationInvoker.CreateNewAdminSessionCombinator(ServiceOperation innerOperation, NSServiceBase serviceInstance, MethodBase syncMethod, Object[] inputs, Object[]& outputs)
   at Microsoft.Dynamics.Nav.Service.ServiceOperationInvoker.<>c__DisplayClass25_1.<Combine>b__1(NSServiceBase serviceInstance, Object[] inputs, Object[]& outputs)
   at Microsoft.Dynamics.Nav.Service.ServiceOperationInvoker.<>c__DisplayClass10_0.<PerformanceCounterCombinator>b__0()
   at Microsoft.Dynamics.Nav.Runtime.NavPerformanceCounterSetter.UpdatePerformanceCountersWithAverageServiceOperationDuration(Stopwatch stopWatch, Action action)
   at Microsoft.Dynamics.Nav.Runtime.NavPerformanceCounterSetter.UpdatePerformanceCountersWithAverageServiceOperationAction(Action action, NavSession session)
   at Microsoft.Dynamics.Nav.Service.ServiceOperationInvoker.PerformanceCounterCombinator(ServiceOperation innerOperation, NSServiceBase serviceInstance, MethodBase syncMethod, Object[] inputs, Object[]& outputs)
   at Microsoft.Dynamics.Nav.Service.ServiceOperationInvoker.<>c__DisplayClass25_1.<Combine>b__1(NSServiceBase serviceInstance, Object[] inputs, Object[]& outputs)
   at Microsoft.Dynamics.Nav.Service.ServiceOperationInvoker.InitClientTelemetryIdsCombinator(ServiceOperation innerOperation, NSServiceBase serviceInstance, MethodBase syncMethod, Object[] inputs, Object[]& outputs)
   at Microsoft.Dynamics.Nav.Service.ServiceOperationInvoker.<>c__DisplayClass25_1.<Combine>b__1(NSServiceBase serviceInstance, Object[] inputs, Object[]& outputs)
   at Microsoft.Dynamics.Nav.Service.ServiceOperationInvoker.TlsClearCombinator(ServiceOperation innerOperation, NSServiceBase serviceInstance, MethodBase syncMethod, Object[] inputs, Object[]& outputs)
   at Microsoft.Dynamics.Nav.Service.ServiceOperationInvoker.<>c__DisplayClass25_1.<Combine>b__1(NSServiceBase serviceInstance, Object[] inputs, Object[]& outputs)
   at Microsoft.Dynamics.Nav.Service.ServiceOperationInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)
   at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc)
   at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc)
   at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet)
   at System.ServiceModel.Dispatcher.MessageRpc.Wrapper.Resume(Boolean& alreadyResumedNoLock)
   at System.ServiceModel.Dispatcher.ThreadBehavior.ResumeProcessing(IResumeMessageRpc resume)
   at Microsoft.Dynamics.Nav.Runtime.NavSynchronizationContext.<>c__DisplayClass1_0.<ClearThreadLocalStorageDelegate>b__0(Object state)
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
   at System.Threading.ThreadPoolWorkQueue.Dispatch()


ProcessId: 1532
Tag: 00001JP
ThreadId: 17
CounterInformation: 

the message resource is present but the message is not found in the string/message table
Categories:
  • Murari Jangid Profile Picture
    Murari Jangid 77 on at
    RE: The tenant 'nav-systemapplication' is not mounted or does not exist.

    Hello, 

    You can solved out this problem by below way.

    Use this command where you service is actually resides.

    Use this below command in Administrative shell -> Run as Admin Mode

    Sync-NAVTenant ServiceName -Mode ForceSync

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