Hello Everyone,
I have created custom channel in customer journey. In my XML tile I have as usual "sent", "delivered" and "keyword". When I put if/then tile after my custom channel I set it to check if the message is "sent". When I emit interaction on msdyncrm_customerjourneycustomchanelactivity and send response type "sent", everything is good and journey is preceding. Unfortunately, it waits one hour if condition is not satisfied to enter "No" path.
Even thought I am aware of Microsoft statement on if/else, I was wondering if there is way to force it to enter "No" path, without waiting one hour. Could we force it in code? I would really appreciate some information on this topic. My test journey is bellow.
Best regards,
DZ
Thank you Nya for information.
Best regards,
DZ
Hi DZ,
Sorry but the minimum wait time of If/ Then tile is 1 hour.
You could consider to create a new segment to filter out the contacts who have/ haven't been sent and set it as the audience of a new swim lane in Customer Journey.
However, it still needs a wait time to prevent delays in sending.
The minimum wait time for Wait for tile is 1 hour, so the Wait until tile should be a better choice.
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