Skip to main content

Notifications

Announcements

No record found.

Business Central forum
Answered

Deposit/Refund

Posted on by 7
Hi.
We have received an error message while posting a cash receipt journal
 

If requesting support, please provide the following details to help troubleshooting:

Error message:
Document No. CA0000172 is out of balance by 961.58. Please check that Posting Date, Document Type, Document No. and Amount are correct for each line.

 

Inside the deposit, we have refund a customer, under Document Type, I have chosen Refund, and I have entered the amount in positive, the rest of the deposit from customers, under Document Type, I have chosen Payment, I have 5 customer that have paid their invoice and one customer we have refund and all on credit card (payment & refund) this use to work before the update from Microsoft.    Can someone help?

Internal session ID:
a4c38d92-fb2b-4d35-84c5-275a5321f2df

Application Insights session ID:
ee0b1318-7d25-48fa-82fc-3748836ffc55

Client activity id:
1445e32d-e32a-4e03-9eb6-f5c730d80089

Time stamp on error:
2024-05-22T19:22:26.8538401Z

User telemetry id:
3ec9988a-58e0-433c-aa74-dafb6e1e74e5

AL call stack:
ErrorMessagesRecommendationExt(PageExtension 7900)./Description - OnDrillDown/(Trigger) line 10 - Error Messages with Recommendations by Microsoft

Custom dimensions:
[{/Item1/:/ErrorCallStack/,/Item2/:////Gen. Jnl.-Post Batch///(CodeUnit 13).CheckBalance line 9 - Base Application by Microsoft///////Gen. Jnl.-Post Batch///(CodeUnit 13).ProcessBalanceOfLines line 73 - Base Application by Microsoft///////Gen. Jnl.-Post Batch///(CodeUnit 13).ProcessLines line 59 - Base Application by Microsoft///////Gen. Jnl.-Post Batch///(CodeUnit 13).Code line 30 - Base Application by Microsoft///////Gen. Jnl.-Post Batch///(CodeUnit 13).OnRun(Trigger) line 9 - Base Application by Microsoft///////Gen. Jnl.-Post+Print///(CodeUnit 232).Code line 47 - Base Application by Microsoft///////Gen. Jnl.-Post+Print///(CodeUnit 232).OnRun(Trigger) line 3 - Base Application by Microsoft///////Batch Processing Mgt.///(CodeUnit 1380).BatchProcessGenJournalLine line 13 - Base Application by Microsoft///////Gen. Journal Line///(Table 81).SendToPosting line 4 - Base Application by Microsoft///////Cash Receipt Journal///(Page 255).///Post and &Print - OnAction///(Trigger) line 2 - Base Application by Microsoft/////},{/Item1/:/CreatedOn/,/Item2/:/24-05-22 03:22 PM/}]

  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 62,133 Super User on at
    Deposit/Refund
    Hi, more info: Dynamics 365 Business Central: Balance by document number and document type in the general journal
     
    Thanks.
    ZHU
  • Verified answer
    Valentin Castravet Profile Picture
    Valentin Castravet 5,353 Super User on at
    Deposit/Refund
    Got it, i didnt see that the error message referenced the Document Type as well. In that case the 2nd option to remove the checkmark by the Force Doc. Balance field will work.
     
  • CP-22051924-0 Profile Picture
    CP-22051924-0 7 on at
    Deposit/Refund
    HI I have already use the same Document No, see below;
  • Suggested answer
    Valentin Castravet Profile Picture
    Valentin Castravet 5,353 Super User on at
    Deposit/Refund
    You can:
     
    1. Use the same document no. for both the payment and refund lines so they sum to 0
     
    2. or, in the general journal templates page remove the Force Doc. Balance field for the cash receipt journal
     
     

Helpful resources

Quick Links

Can you answer this forum question?

You could make someone's day!

Community Newsletter - May 2024

Kudos to our community stars!

Community Spotlight of the Month

Kudos to Mohamed Amine Mahmoudi!

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 283,663 Super User

#2
Martin Dráb Profile Picture

Martin Dráb 224,741 Super User

#3
nmaenpaa Profile Picture

nmaenpaa 101,146

Featured topics

Product updates

Dynamics 365 release plans