Skip to main content



No record found.

Customer Service forum

Dynamics 365 OnPrem Updates

Posted on by 5
//Our team ran the update to the latest version of Dynamics 365 CRM OnPrem and the Full Server instance is on the latest version 
The company tries to do this at least once per year. 
However, I noticed the SQL Database/SRS Connector server is still on 
The Org is on 
We've ran this same update in Dev without much issues, both the Full Server instance, Database & Org are on
Is this a problem? It seems like it is. 
How do I update just the SQL Server instance? 
I've inherited a mess :) 
  • Verified answer
    PerezAguiar Profile Picture
    PerezAguiar on at
    Dynamics 365 OnPrem Updates
    To open an Onprem case, you can try:
    However, the issue (SRS Connector) points to 2 possibilities:
    a) if you have both things (SQL+Dynamics) on the same machine, the Dynamics will control the connector
    b) if you have SQL+Dynamics on separated machines, you need to update the reporting service extension.  YOu should be able to get an update for this as a separated
    I hope this answer has helped you solve your problem. If you are satisfied with it, please consider marking it as the excellent answer by clicking on the green check mark below. This will help other users who have similar questions find the best solution.
     Thank you for your feedback!
  • Dynamics 365 OnPrem Updates
    @Leah Ju
    I've tried reaching out to support via that link you provided but they only support Dynamics 365 Cloud, not On Prem
    Our "CRM" is Customer Relations, Customer Service or Field Service.
    I've heard it described so many ways at this company, 
  • Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Dynamics 365 OnPrem Updates
    Hi Partner,
    Since it's not clear exactly what's deployed/updated on your end, suggest you create a support ticket for professional assistance following the below procedure.
    Get Help + Support - Dynamics | Microsoft Docs

Helpful resources

Quick Links

Replay now available! Dynamics 365 Community Call (CRM Edition)

Catch up on the first D365 Community Call held on 7/10

Community Spotlight of the Month

Kudos to Saurav Dhyani!

Congratulations to the June Top 10 community leaders!

These stars go above and beyond . . .


André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 288,459 Super User

Martin Dráb Profile Picture

Martin Dráb 225,783 Super User

nmaenpaa Profile Picture

nmaenpaa 101,148


Featured topics

Product updates

Dynamics 365 release plans