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How to Send email campaign using Marketing list for Contacts with multiple email fields

Posted on by 645

Hi,

How to send email campaign using Marketing list OOTB functionality to Contacts with multiple email fields and address.

Eg: We have one contact with both the below email ids, but using campaigns emails are being sent to only one email address at present.

Contact name: Customer 1

Email 1: customer1@gmail.com

Email 2: customer@yahoo.com

We want to send emails to both of this ids using Marketing list Campaigns OOTB option.

Please advice.

  • Thijs van der Klei Profile Picture
    Thijs van der Klei 780 on at
    RE: How to Send email campaign using Marketing list for Contacts with multiple email fields

    Hi Krish,

    Email address and mobile phone number are contact attributes which can be used as pseudo IDs. If one contact has more than one of them, the ID is not unique anymore.  OOTB you will have one email address. Probably in your implementation custom fields are configured to store additional email addresses. Anyway, I have some ideas:

    1. You can create one contact per email address and link them together using connections or by using a lookup to the main contact record creating a recursive relationship.  
    2. You can add a calculated field in which you combine the different email fields. You can do this by concatenating these fields separating them by semi column. On that basis you can use Advanced find with this field and do the emailing outside Dynamics.

    Kind regards, 

    Thijs van der Klei

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