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Service | Customer Service, Contact Center, Fie...
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Cases: Unable to add comments if there is something already in the timeline

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Posted on by 15

Hi,

After a user creates a case, in the edit-case page, if there is nothing in the timeline, then the user can add a comment no problem, after the comment has been added, however (or if something gets added to the timeline via our support team), the button is no longer responsive and does not work. 



Above is a gif illustrating what we are seeing. At the end clicking the add comment button does nothing. 

I have the same question (0)
  • Community Member Profile Picture
    on at
    RE: Cases: Unable to add comments if there is something already in the timeline

    Hi jalley3,

    Ok, I got it. Only one portal comment can be added to the timeline in the portal, right?

    It’s so strange, only one user can’t add second comment or all users?

    Regards,

    Leah Ju

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

  • Pankaj Gogoi Profile Picture
    3,177 on at
    RE: Cases: Unable to add comments if there is something already in the timeline

    Hello,

    Is there any custom script you are using on the form. Is anything error logged in the browser console window?

    Best Regards

    PG

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