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Dynamics 365 Community / Forums / Business Central forum / CRM Connector Keeps Li...
Business Central forum

CRM Connector Keeps Linking To Deleted CRM Instance

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Posted on by Jonas Vachal

I'm in the process of migrating from from testing to a mirrored production environment.  I demoted and deleted a CRM instance that was tied to a test company in financials.  I then created a new instance in CRM and in financials, populated the CRM instance with accounts and established the sync.

For some reason the sync is pulling records out of the deleted CRM instance and not the new one.  I have confirmed the URL's are correct.  I though it could be DNS resolution caching so I waited a few days and tried again with the same results.

Any ideas?

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  • Suggested answer
    ikoletic Profile Picture
    ikoletic 2,202 on at

    Hi Jonas,

    Need a bit more to answer your question...

    Are you using Connector for Microsoft Dynamics or you have set up a connection to CRM using in product CRM connection setup wizard in Financials?

    Which version of CRM you are connecting to? OnPrem/Online see About dialog in CRM.

    Connector is not supported in Financials. Last version of NAV that supported Connector is 2015. All versions above that (including Financials) one use in product CRM Connection setup. See this page for details.

    Regards

    Ivan

  • Jonas Vachal Profile Picture
    Jonas Vachal on at

    Thanks Ivan!

    I should have clarified - I'm using the online version of the CRM products (Sales, Field Service, etc...) as part of Dynamics 365 P1.

    I'm using the CRM service connection in Dyn 365 Small Business (Financials).

    I was able to make some progress by changing the URL of my CRM instance to something different than I had used previously and then rerunning the setup wizard.  

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