Skip to main content

Notifications

Announcements

No record found.

Service | Customer Service, Contact Center, Fie...
Unanswered

RSO WO Booking Scenarios Feasibility

Posted on by 873

Hello everyone,

I want to ask about RSO feasibility of certain scenarios if it's capable to cover the below:

WO Booking scenarios:

1.On time booking ( normal situation )
2.Change resource in booking before completing the job ( for manual work orders )
3.Change resource in booking before completing the job ( for auto scheduled work orders )
4.Change resource / territory in account that have active agreement with active setups / scheduled work orders.
5.Change booking date before completing the job ( for manual work orders )
6.Change booking date before completing the job ( for auto scheduled work orders )

I would highly appreciate your guidance in figuring out which is the most optimal way to use RSO in order to achieve the above scenarios.

Thank you!

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: RSO WO Booking Scenarios Feasibility

    Hi,

    You can refer following link for more details about RSO:

    docs.microsoft.com/.../rso-overview

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Suggested Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,280 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,214 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans