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Dynamics 365 general forum

Process to send email to customer will not send email

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Posted on by Community Member Microsoft Employee

Hi everyone,

So my issue is that we have an enquiry table set up for people who enquiry about a hotel booking.

What we want to do is automatically send an email to the customer when they email an enquiry.

So I set up a process that will reply to the customer with an email.

The email does not send though the reason being is that the from field gets switched to the systems email we have set up which is disabled.

This should be disabled. How do I stop it from getting sent from the system email and instead send from the sales agent we have set up?

Categories:
Email and Office Integration
  • Suggested answer
    Alex Fun Wei Jie Profile Picture
    Alex Fun Wei Jie 33,626 on at
    RE: Process to send email to customer will not send email

    Hi,

    Click into View properties, and print screen the setting again.

    I suspect you didnt put any email under "From", you should put the sales agent dynamcially in "From".

  • Dynamics365 Rocker Profile Picture
    Dynamics365 Rocker 7,755 on at
    RE: Process to send email to customer will not send email

    Please explain what do you wantto say by below line:

    from field gets switched to the systems email we have set up which is disabled.This should be disabled?

    I can help you once I understand your problem.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Process to send email to customer will not send email

    image.PNG

  • Adam Shilton Profile Picture
    Adam Shilton 460 on at
    RE: Process to send email to customer will not send email

    Ignore this, I thought this was a Business Central query...

  • Adam Shilton Profile Picture
    Adam Shilton 460 on at
    RE: Process to send email to customer will not send email

    Hi Jonathan, I think you may struggle with this within Business Central. As standard, the system will send out from one global e-mail address that's setup via the Assisted Setup. I don't believe there's yet a way to send out from the e-mail of the Salesperson that is sending the information. But from the sounds of it, this sounds like more of a CRM (D365 for Sales) issues rather than a Business Central one?

  • Mahendar Pal Profile Picture
    Mahendar Pal 45,095 on at
    RE: Process to send email to customer will not send email

    Can you share you workflow how you have setup it, may be it will give some pointer.

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