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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Failed to connect to S...
Microsoft Dynamics CRM (Archived)

Failed to connect to SharePointSite for some users, was working fine before

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Posted on by Community Member Microsoft Employee

All of a sudden some of my users are getting a "Failed to connect to SharePointSite" error when they try to access documents in CRM.  Both CRM and SharePoint are in the cloud.  This has worked without issue for over a month since we converted to cloud CRM.
Out of nowhere this started happening.

iexplore_5F00_2018_2D00_08_2D00_22_5F00_12_2D00_20_2D00_15.png

I've This is happening on my admin account as well, so I don't think its a permission issue.  Another admin can access documents fine.

We have tried Chrome and IE, tried rebooting, and all that.  Issue persists for those users that get the error.  But it's not all of our staff.


I can also access the document folders directly in SharePoint, so they do exist as expected.

Any ideas?  Or will I need to open a ticket with MS Support?

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  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Failed to connect to SharePointSite for some users, was working fine before

    Working for me now as well! :)

  • Verified answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Failed to connect to SharePointSite for some users, was working fine before

    its working good this morning

    maybe they fix something but i dont have answer from support :)

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Failed to connect to SharePointSite for some users, was working fine before

    Interesting a few of us have the same issue at the same time.

    Please let us know the result of the ticket!

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Failed to connect to SharePointSite for some users, was working fine before

    i have same problem .. only 1 user have this problem

    i checked if user have acces to SharePoint location and its working fine ….

    i try to put admin in crm and SharePoint same problem

    i have more than 30 users with same right and config and its running fine … why only 1 user have this problem its a clue …

    i have a ticket with Microsoft on that REG:118082118834479

    waiting

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Failed to connect to SharePointSite for some users, was working fine before

    I am also having the same problem. It works for everyone else but one user.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Failed to connect to SharePointSite for some users, was working fine before

    I'm same error since yesterday. any solve this problem?

    thanks

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